Sr Mgr, Digital Strategy & Ops

Company Overview

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

The Senior Manager, Digital Strategy & Operations is a leader on the Video Strategy & Operations Team, supporting the organization's commitment to the overall strategic vision. This role is responsible for elevating and bringing consistency to operational plans and executive communications, as well as guiding and streamlining administrative functions.

BE PART OF THE CONNECTION

As a Senior Manager of Digital Strategy & Operations, you'll responsible for leading the Strategy & Ops team, ensuring the organization's commitment to the strategic vision. Lead strategic organizational design. Elevate and bring consistency to external plans and executive communications. Guide and streamline administrative functions.

WHAT OUR DIGITAL STRATEGY OPS MANAGERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Lead strategic initiatives from inception to fruition, guiding the process of strategic assessment and alignment, implementation, operationalization, and administration.

• Manage implementation and review of existing / new operational strategies, analyses and models simultaneously.

• Mentor and guide team in data-driven strategy recommendations and ensure communication of results in a timely manner.

• Promote expert knowledge of strategy reporting, strategy enhancements and other ad hoc analytics.

• Influence Charter's approach to digital expansion and adoption.

• Prepare and deliver executive communications and presentations.

• Research operational activities and processes.

• Use operational knowledge to identify improvements in efficiency and effectiveness.

• Develop action plans to address process improvement areas.

• Perform advanced analysis of data from varying data sources in collaboration with other data owners, validate data accuracy and completeness.

• Validate summary analysis and observations.

• Promote innovative ideas to improve, consolidate and streamline operations and processes that support Video Product.

• Establish and evolve key relationships with partners across organizations to nurture collaborative engagement.

• Establish best practices, staying current with new technologies and industry trends.

• Manage a high-performing team by leading, developing, training and providing effective coaching to attract and foster talent.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Consulting and/or Business Analysis experience - 6+ years
  • Experience in project planning and operational analysis - 5+ years
  • Experience leading strategic engagements - 3+ years
  • Prior Leadership - 2+ years
• Education:
  • Bachelor's degree or equivalent experience
• Technical Skills:
  • Demonstrated in-depth foundation in Agile development and best practices
  • Demonstrated in-depth in reporting, data mining, and predictive modeling
  • Demonstrated ability to identify and question assumptions and find creative and effective solutions
• Skills:
  • Effective flowcharting and process documentation skills
    
  • Effective analytical and project management skills
    
  • Advanced Excel data analysis skills
    
  • Effective verbal, interpersonal and written communication skills and a proven ability to work well with people at all levels and across all functions of the organization to achieve success
• Abilities:
  • Ability to read, write, speak and understand English
  • Ability to quickly understand complex systems, applications, and business processes and procedures
  • Ability to step back and contribute to insight development and creative ideation
  • Ability to think across disciplines, industries, cultures and scenarios
  • Ability to identify issues of a complex nature and effectively resolve
  • Ability to interface and communicate with department managers and VPs
  • Ability to work independently
  • Ability to supervise and motivate others
  • Ability to analyze and interpret data
• Travel Ability:
  • Office Environment
    
• Schedule:
  • Full time
    
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days)
    

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