Security Ops Center Operator IV

Pay rate for this position is $33.

Security Operations Center (SOC) Senior Operator

Job Description

What you will do

Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in more than 100 countries.

How you will do it

• Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently
• Action / respond to both internal / external customer emails
• Answer all incoming calls promptly and effectively in an efficient and professional manner
• Follow through and take ownership on all inquiries where possible
• Work unsupervised and maintain professionalism
• Contribute to well-staff and a safe and healthy workplace through:
• Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and 'self-reporting'.
• Receive, triage, and escalate security and life safety issues as appropriate
• Assist in leading a team of operators and occasionally stand in as the Shift Manager
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. micro pausing, stretching, exercising.
• Role model our Transformation Code of Conduct (CoC)

What we look for

• Knowledge of the security or technology industry.
• You will be energetic, enthusiastic yet considered and calm under pressure.
• You are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success.
• You are able to work well in a team environment.
• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
• You get things done - you are analytical, organized, and manage competing priorities with ease.
• 3+ years of experience within the SOC environment.
• Security, military, law enforcement, or emergency services experience. (preferred)

Other Requirements:

• Must be able to work Any shift
• Must be able and willing to work in person at the SOC - located in Redmond.
• U.S. citizen or legal right to work in the U.S.