Student Service Advisor - Full Time

The Student Services Advisor plays a vital role in supporting student success by providing academic guidance, career preparation, and personal development support. This position requires a proactive, student-centered approach to assist students in achieving their educational and professional goals while fostering a positive campus environment.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family for all eligible Concorde and UTI programs of study.
• Flexible Time Off for Exempt Employees (FTO): Take time off as needed with no limit, no accrual, and full pay-just get approval in advance.
• Accrued Vacation for Full-Time and Part-Time Non-Exempt Employees: Full-Time employees accrue 2 weeks of paid vacation per year and Part-Time employees accrue based on the number of hours worked each week. This is in addition to paid holidays and paid sick leave.
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Competitive coverage for your furry family members through ASPCA.
• Health Plan Enrollment: 30 days to choose your health plan with coverage starting after one full month of employment.

Explore more benefits here: UTI Benefits

Principal Accountabilities & Deliverables

• Provide personalized academic advising to students, guiding them on course selections, degree requirements, and program pathways
• Assist students in understanding institutional policies, procedures, and resources available to support their success
• Identify and address student concerns, offering tailored solutions or connecting students with appropriate campus resources
• Conduct one-on-one or group advising sessions to support student engagement and retention
• Facilitate workshops or one-on-one coaching sessions focused on career planning, resume building, and interview preparation
• Collaborate with career services to provide students with networking opportunities and access to job fairs and internship programs
• Monitor student progress and intervene early with students who exhibit signs of academic or personal difficulties
• Develop and implement strategies to promote student retention and success, including outreach campaigns and mentorship opportunities
• Plan and coordinate student engagement activities to foster a sense of community and belonging
• Maintain accurate and up-to-date student records in compliance with institutional and regulatory requirements
• Generate reports and analyze data to identify trends and measure the effectiveness of student support initiatives
• Collaborate with faculty, staff, and administration to address student issues and advocate for student needs
• Other duties as assigned.

Education / Experience

• Bachelor's degree in related field (preferred)
• Minimum two (2) years of experience in education field (preferred)
• Three (3) year of experience in a proprietary online higher education environment (preferred)
• Knowledge of student information systems and other technology platforms (preferred)

Skills

• Strong interpersonal and communication skills to build meaningful relationships with a diverse student population
• Conflict resolution skills to handle student interactions with empathy and professionalism

Abilities

• Ability to work collaboratively across departments to support student success

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as:
  • Variable; This position is eligible for a remote, hybrid and/or onsite work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
• Travel Requirements
  • No travel required

Disclaimer

- We are an Equal Opportunity Employer and do not discriminate against applicants or employees due to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information or any other federal, state or local protected class.

- Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.