Communications Training Officer (CTO)

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Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

The CTO provides information education and training necessary to provide high-quality customer service. Communications Training Officers must possess the ability to perform thorough employee evaluations. Communications Training Officers are able to quickly and efficiently communicate solutions for improvement to employees in the evaluation/remediation process. Communications Training Officers act as a resource to all communications and management staff that has policy, or protocol questions.

ESSENTIAL FUNCTIONS/DUTIES:

* Communicate company goals and standards of excellence through exemplary daily job performance, attitude, initiative, and demeanor

* Provide exemplary customer service

* Reinforce and uphold the goals and objectives of the new employee orientation program

* Identify, evaluate and/or remediate individuals who are not meeting and exceeding AMR performance standards

* Conduct communications training, education, evaluation and remediation of new and continuing employees

* Provide classroom instruction in a variety of customer service-related subjects

* Help transitional employees to define basic skills and functions

* Act as an educational resource for field employees and management

* Facilitate the smooth transition for new-hire employees as well as continuing employees with expanding and/or changing job responsibilities

* Identify risk components and take the appropriate action

* Provide detailed paperwork on all activities

* Assess each call situation to determine best course of action and appropriate protocol

* Provide detailed paperwork on all activities to the appropriate management staff

* Act as team leader and take responsibility for scene management as needed

* Current on certifications

* Coach and educate partners of new and changing information as necessary

* Perform other duties as assigned

QUALIFICATIONS:

* Full-time employee

* Effective oral, written, and inter-personal communication skills

* One year Dispatcher experience with six-month experience in the respective operation

* No corrective action received within the previous six-month period to application (clinical/corrective)

* Prior EMS teaching/mentoring/preceptor experience

Education:

* High School Diploma or General Education Diploma Skills:

* (clinical/corrective)

* Proficient understanding of Operation and County protocols, geography, AMR's Policies and Procedures and AMR Health and Safety Manual

REPORTING RELATIONSHIPS
Reports to: Communications Supervisor
Interrelationships: Operations Support; Dispatch

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.