READY MIX DISPATCH MANAGER
 Knife River Northwest | |
life insurance, vision insurance, paid time off, paid holidays, 401(k), profit sharing
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 United States, Oregon, Stayton | |
| 41816 Stayton Scio Road (Show on map) | |
 Feb 18, 2025 | |
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Description
Job Summary: Knife River is a People-first company. Our team members are the key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and go home safely each day. Our goal is to build strong teams that, in turn, build strong communities. Join our growing team today! We are currently looking for a Ready-Mix Dispatch Manager to join our team. A Ready-Mix Dispatch Manager plays a crucial role in the efficient operation of a ready-mix concrete facility. Overseeing the coordination of scheduling and delivery of concrete products to exceed customer expectations. This position requires strong organizational, communication, problem-solving, and conflict resolution skills to ensure timely and profitable deliveries while maintaining excellent customer service. Key Responsibilities: Order Management: -Manage Ready Mix Dispatch team, ensuring maximum efficiency throughout the order taking process and entry into the dispatch system. -Confirm order details, including mix specifications, delivery times, and locations. Upsell value add products at point of sale, color, fiber, hot/cold water, accelerator, hydration stabilizers, viscosity modifiers, etc.). Scheduling: -Schedule dispatch team and drivers to profitably deliver ready mix concrete based on customer demands and production capacity. -Right sizing the fleet daily to optimize delivery schedules. -Efficiently manage daily dispatch, minimizing wait time in yard, maximize equipment utilization, and actively control delivery costs. Communication: -Communicate effectively with dispatch, drivers, plant operators, customers, and sales teams to ensure seamless operations. -Proactively notify customers of delivery status updates, delays, or changes. -De-escalate situations and work proper channels to find timely resolution. Problem Solving: -Address delivery or scheduling conflicts, including last-minute changes, equipment breakdowns, or traffic delays. -Work with drivers, truck boss, field reps, to resolve on-site issues promptly. Data Entry and Reporting: -Maintain accurate records of orders, delivery tickets, and schedules. -Generate daily, weekly, or monthly reports as needed. -Ensure cash sale report/cash bag is completed daily. Assist as needed in cash sale collections, including NSF checks, payment not on collected on site, pre-authorizing cards, etc. Compliance and Safety: -Ensure all drivers adhere to safety protocols and DOT regulations. -Monitor truck and driver availability to comply with legal operating limits. -Never put production over safety. Immediately address any safety concern. Customer Service: -Build and maintain positive relationships with customers by addressing inquiries, complaints, and feedback professionally. Make Knife River the supplier of choice through best-in-class service start to finish. Qualifications: -High school diploma or equivalent; additional education in logistics, business, or construction is a plus. -Experience in dispatching, logistics, or the construction materials industry (required). -Strong computer skills, including familiarity with dispatching software and MS Office. -Excellent communication, organizational, conflict resolution, and multitasking abilities. -Knowledge of local geography, traffic patterns, weight restrictions, scale locations, and construction site practices is beneficial. Working Conditions: -Office environment with frequent communication via phone, email, and dispatching systems. -May involve occasional site visits, and frequent interaction with drivers, plant personnel, and management. -Work hours may include early mornings, late evenings, or weekends to meet delivery schedules. -This role requires a proactive individual with the ability to manage multiple priorities, ensure customer satisfaction, and contribute to the overall success of the ready-mix operations. Benefits: Full-time employees are eligible for the following benefits: How to Apply: To be considered for this position, candidates must complete and submit an employment application at jobs.kniferiver.com by the posting deadline noted above. If unable to complete an application online you may print and send completed application to any Knife River NW address or stop in one of our locations to complete an application. Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law. Veterans: Put Your Skills to Work with Us! At Knife River, we are committed to helping our military transition to civilian life. We are constantly looking to add veterans to our workforce and want to make the transition as smooth as possible. There are many jobs within the military that are transferable to our Dispatcher position: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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