Research Technology Support Technician

Monday - Friday, 8am - 5pm

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC-Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Eshelman School of Pharmacy (www.pharmacy.unc.edu) is one of six health science schools (Pharmacy, Nursing, Dentistry, Social Work, Public Health, Medicine) at the University of North Carolina at Chapel Hill and is one of the oldest health science academic programs at Chapel Hill. The School teaches approximately 600 PharmD students and 145 graduate students. The School has built a reputation for its continued pursuit of excellence, rigorous education and training programs, cutting-edge multidisciplinary research, progressive pharmacy practices, efficient business operations, and its outstanding faculty, staff, and students. The School was named the number one School of Pharmacy in the U.S. by the U.S. News and World Report. The School has experienced unprecedented growth and success and continues to strategically position itself for sustained impact, as articulated in the School's Strategic Plan (https://pharmacy.unc.edu/about/oe/strategic-plan/).

Our Vision is to be the global leader in pharmacy and pharmaceutical sciences. Our Mission is to prepare leaders and innovators to solve the world's most pressing health care challenges. We are Advancing Medicine for Life through innovation and collaboration in pharmacy practice, education, research, and public service.

Research Technology Support Technician will provide computer support and act as a liaison between the SOP Information and Education Technology team and the research lab enterprise of the UNC Eshelman School of Pharmacy, including faculty, staff, and students supporting the school's research operations. It is located on the UNC - Chapel Hill campus. This position works directly with members of the Information and Educational Technology Department, primarily the department's IT Director, Systems Administrator, and Help Desk Manager

The position is responsible for installing, maintaining, assisting, and supporting the Eshelman School of Pharmacy's research information computing environments; They will work closely with the UNC campus Information Technology Services Department to integrate the school's research assets with the University infrastructure, ensuring security policies are followed. Duties include desktop support, instrument support, computing purchasing and inventory, lab management from an IT perspective, management of research collaboration within the school and university, server management where applicable, assist with system administration when needed, user management, application and hardware advising, and user training.

Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.

* Strong customer service skills
* Highly organized
* Able to multitask in a fast-paced environment
* Basic software support experience

* IT Service Management system experience
* Advanced Microsoft Office 365 skills, including Teams and OneDrive
* Experience in a research lab environment/enterprise
* Experience with remote support tools like Bomgar
* IT support experience in a hybrid environment (Mac/Windows)
* Familiarity with IT standards/policies
* Linux support experience

* Ability to lift 50 pounds at waist height with or without reasonable accommodations
* Ability to occasionally climb ladders

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.