Digital Product Specialist

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the Digital Product Specialist to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. The Digital Product Specialist will focus on all current and future digital products with a primary focus on Small Business and Digital Payments within our online and mobile platform, with an expectation of being the subject matter expert, which includes business strategy as well as payments including Zelle, TransferNow, CheckFree, and future payment solutions like Real Time Payments.

ESSENTIAL FUNCTIONS

• Will work with the Director of Small Business as well as the Enterprise payment team to ensure the solutions provided by the Digital team aligns with the enterprise digital strategy, which includes representing digital payments on the payments committee and other workstreams, as necessary.
• Partner with IT, Digital Operations, Risk, and other partners to ensure thorough knowledge of all systems, connections, workflows, etc.
• Maintain thorough knowledge of the small business and payments landscape, customer needs, industry trends, and competitive offerings.
• According to industry standards, be proficient in digital banking and digital payment processing including Online, Mobile, Payments, ATMs.
• Deep understanding and knowledge of banking operations including products, services, risk assessments, and compliance regulations.
• Execute the approved digital product roadmap; including enhancements and upgrades to small business offerings and digital payments, including Zelle, TransferNow, CheckFree, digital wires, Real Time Payments, and future solutions as required.
• Ownership of project lifecycle, including taking full responsibility for facilitating testing during upgrades and releases. This includes conducting daily, weekly, or monthly system upgrades and new feature testing. Be prepared to work after-hours and on weekends as needed to ensure thorough testing.
• Troubleshooting and Incident Management lead for support and performance monitoring.
• Implement and manage operational best practices including reporting, policies and procedures, business continuity plans, and risk controls to maintain satisfactory audit rating.
• Ensure all Regulatory and Compliance requirements are met and up to date.
• Identify areas for improvements and efficiencies in existing and future processes.
• Work with various partners, including FIU, Risk, Compliance, Consumer Bank, Digital Operations, Deposit Ops, and others as needed to ensure full end-to-end understanding.
• Navigate multiple systems to professionally perform service tasks with a high degree of accuracy.
• Maintain thorough knowledge of all bank products and services including pricing, bank policies, and government regulations.
• Tackle multiple projects, aggressive deadlines, competing priorities, and a broad stakeholder audience.
• Perform all job functions in the delivery of efficient, accurate, and professional service that defines great customer experience.

ADDITIONAL PROJECT MANAGEMENT REQUIREMENTS

• Develop and manage project plans, with moderate level of risk/regulatory oversight. including timelines, milestones, and deliverables.
• Coordinate and may indirectly manage cross-functional project teams with subject matter expertise to ensure project objectives are met.
• Monitor project progress and adjust plans as necessary to ensure successful completion.
• Conduct risk assessments and develop mitigation strategies on new project implementation and annually.
• Prepare and present project status reports to stakeholders and senior management.
• Ensure projects are completed on time, within scope, and within budget.

ADDITIONAL RESEARCH REQUIREMENTS

• Conduct market research to identify trends, opportunities, and competitive threats in the digital landscape as it relates to business and payments.
• Analyze customer feedback and usage data to inform product development and enhancements.
• Stay up to date with industry best practices and emerging technologies in digital payments.
• Collaborate with internal teams to design and conduct user research studies.
• Synthesize research findings into actionable insights and recommendations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Understanding of Online banking products including payments, ATM, and core Consumer Digital functions required.
• Industry knowledge of digital services, both financial and non-financial for competitive analysis, understanding, including comparative benchmarking abilities.
• Broad knowledge of banking operations including products, services, and compliance.
• Ability to multi-task, make decisions and meet all designated deadlines.
• Strong Organization and Communication Skills, both written and verbal.
• Ability to create presentations and present in front of groups.

Qualifications, Education, and Certification Requirements

• Education: 4-year degree preferred but not required.

• Experience: 5+ years in the digital industry, product analysis and management, previous banking, customer service, reporting, Product Management, or equivalent experience preferred. IT Project Management experience preferred but not required.
• Certifications/Specific Knowledge: Strong computer literacy and proficiency in Excel, Word, PowerPoint, Microsoft Outlook, and presentation skills as a minimum.

TRAINING REQUIREMENTS/CLASSES

• Required annual compliance training, New Employee Orientation; Continuing education for certification requirements. Product Knowledge Class, PC Navigator, Consumer Digital Development Program.

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. This position may require bending and reaching.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. This is a work-from-home position.

TRAVEL

Travel may be required to come to meetings as needed.