Salesforce Consultant

Think Consulting
United States, D.C., Washington
Feb 14, 2025
Salesforce Consultant 100% Remote Position Overview: We are seeking a highly skilled Salesforce Consultant to support the robust Salesforce platform developed for HUD Central's Contact Center. This enterprise-level contact center, with over 120 representatives handling calls, serves as the "front door" for all offices under the FHA/HUD umbrella. The successful candidate will bring a strategic vision and technical expertise to enhance the platform, build out new features, and integrate advanced Salesforce capabilities, including AI and chatbots. Job Details: Location: 100% Remote (Proximity to Washington, D.C. is a plus) Duration: 6 month contract to hire Clearance Requirements: U.S. Citizen; GSA and HUD Public Trust clearance (requires good financial history, clean criminal record, and drug test) Key Responsibilities: Strategic Leadership (70%) Define and guide the strategic direction of the Salesforce platform. Communicate with clients to evaluate requests and identify feasible solutions. Provide leadership to a team of six developers, ensuring effective implementation and alignment with HUD's objectives. Delivery (30%) Contribute to platform development, including coding and sprint activities. Deliver features such as chatbots and AI capabilities, expanding the platform's functionality. Qualifications: Must-Haves: Bachelor's degree with 8+ years of experience (6+ years with a Master's degree). Excellent written and verbal communication skills. Strong expertise in Salesforce Contact Center Operations and Architecture (Salesforce Architect Certification required). Knowledge of contact center processes, including KPIs, call delivery technologies, and call recording systems. Proven experience in federal environments, particularly within large Salesforce platforms (e.g., VA call centers). Ability to identify and implement AI capabilities within Salesforce. Plusses: Experience with Salesforce AI, chatbots, and emerging technologies. Equal Opportunity Employer, including disability and protected veteran status