Operations Manager

THE SALVATION ARMY

NORTH AND CENTRAL ILLINOIS DIVISION

Evangeline Booth Lodge

POSITION DESCRIPTION

POSITION TITLE: Operations Manager

LOCATION/DEPT: Evangeline Booth Emergency Lodge

REPORTS TO: Program Director

FLSA CATEGORY: Exempt

STATUS TYPE: RFT

DEPARTMENT MISSION

The facility is sufficiently maintained internally and externally; specifically addressing the performance of electrical, plumbing, heat/air conditioning, and other service utilities and supervising the maintenance department, housekeeping staff, and food services department to ensure a clean and safe environment while monitoring all ordering of supplies with efforts towards cost reduction.

OUTCOMES

Facility needs are identified and projects are processed and maintained in a way that complies with policy, procedure and mandate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Operations
   
   
   
   1. The operation, maintenance and repair of building is supervised in a way which includes, planning, scheduling, and supervising the work of the maintenance and housekeeping staff for 24-hour operation of building facilities.
   2. Preventative maintenance programs for all mechanical equipment, electrical equipment, and fire safety system are planned, maintained, and directed including the maintenance of related record keeping systems.
   3. Maintenance/facility problems are investigated and repaired, seeking outside consultants when necessary.
   4. Reports of fire hazardous violations are made and overall safety inside and outside the facility is maintained.
   5. Assistance is provided in the process of building construction and other facility assignments, updating the Director as necessary.
   
   
   
   
2. Administration
   
   
   
   1. Recommendations for repair of equipment and food, supply or equipment purchases are made within budget constraints.
   2. City and governmental building codes are effectively maintained.
   3. Supervision is provided for the Food Services Department, ensuring public health codes are maintained.
   4. Supervision of assigned staff is provided.
   5. Maintains statistics and bills funding sources for the Food Service Dept. and other program areas as identified by the Director.
   6. Assists Director in policy and procedure development, human resources, and CDHS proposal-writing, reporting information, and contracts.
   
   
   
   
3. All other duties as assigned.

REPORTING RELATIONSHIPS

This position reports to the Program Director.

This position supervises the maintenance staff, housekeepers, administrative assistant, and Food Services Department.

This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army. In these contacts, they act as a representative of the Army and its mission.

PERFORMANCE MEASURMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

EDUCATION/EXPERIENCE

• At least 10 years of experience of operational/building management.
• Bachelor's degree in business preferred.
• A minimum of 5 years of experience in staff supervision.

COMPENTENCIES

• Willingness to promote the mission of the Salvation Army and an appreciation of faith-based service organizations.
• An interpersonal style that is service oriented and supportive of the other departments in the facility.
• A flexible style that also displays a willingness to learn.
• An excellent attention to detail, procedures, processes and policies.
• A demonstrated ability to manage projects to completion, priorities and programs in a constantly changing environment.
• A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information.
• A thorough knowledge of facility maintenance and government-funded programs.
• An understanding of food service within a shelter setting as well as electrical, plumbing, heating/air conditioning systems and elevator equipment.
• Knowledge on how to effectively work with diversity in the workplace and provide constructive and supportive supervision and human resources.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Program Director informed on all critical issues relating to his/her area of responsibility.
• This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light to moderate physical work.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard building equipment.
• Must be able to lift up to 50lbs.
• The work environment for this position includes a residential environment with a low to moderate noise level.
• Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.