Network Services Manager

Title: Network Services Manager

Location: Arlington, VA (Onsite)

Clearance: TS/SCI

Start: Based on contract award

Discover an exciting career at Foxhole Technology, an innovative IT Engineering firm founded in 2007. As leaders in cybersecurity, DEVSEC OPS, Agile Developemnt, Cloud and IT support for federal civilian and defense agencies, we're at the forefront of addressing complex technology challenges. Our talented employee-owners provide agile, scalable solutions, bridging operational gaps, operating critical systems, and securing enterprises worldwide. If you're ready to be part of a team driving impactful innovations, apply today and shape the future of IT with us!

We are looking for a highly skilled Network Services Manager to oversee and manage a team supporting the IT infrastructure and network services across multiple government sites. The ideal candidate will leverage ITIL best practices to ensure efficient and effective service delivery, while driving operational excellence and continuous improvement across all associated services.

Responsible for shall be responsible for network IT services and support such as Campus Area Network (CAN) and LAN operations.
• Maintain the IT infrastructure in a manner compliant with Federal Information Security Management Act (FISMA), DoD Risk Management Framework (RMF), and National Institute of Standards and Technology (NIST) guidance.
• Provide comprehensive administration of all LAN devices to include routers, firewalls, switches, network appliances, storage devices, print servers, end-user devices (e.g., laptops, desktops, zero clients, thin clients, and tablets), and MFDs.
• Responsible for the administration of the Organizational Unit (OU) within the Microsoft AD Domain.
• Ensure that all devices are securely configured and tested prior to installation on the LAN.
• Regularly update devices with vendor patches, security patches, operating system upgrades, firmware upgrades, and new security configurations.
• Perform backups and test backups to ensure the ability to recover mission-critical information
• Monitor communications from various Government agencies for applicable directives
• Develop and maintain site-specific equipment inventory and configuration
• Coordinate and manage program staff and resources to ensure optimal program execution and that technical, schedule, and cost goals are met.
• Ensure compliance with program requirements while providing high-quality deliverables.
• Provide leadership, mentorship, and guidance to program staff, fostering a collaborative and productive team environment.

• A minimum of five years of relevant experience leading a network services team similar in scope and complexity.
• Progressive experience with Network Engineering, routers and switches and endpoint implementations.
• An ITIL Foundation Level Certification.
• Information Assurance Management (IAM) or IAT Level III Certification (CISM, CISSP, GSLC or CCISO).
• Strong experience in controlling and overseeing program execution, ensuring adherence to cost, schedule, and technical objectives.
• Experience managing and overseeing staff, including identifying and implementing staffing solutions.
• Strong communication, problem-solving, and leadership skills.
• Ability to manage and resolve issues proactively and make decisions that align with the program's objectives and client expectations.
• Security Clearance: Active Top Secret Clearance with SCI eligiblity required.

• A minimum of five years of experience operating and maintaining network services for COOP sites.
• Relevant technical BS degree

Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. Must be able to see, have eye/hand coordination, and lift up to 10 lbs. May be exposed to dust/dirt, humidity, and noise.

Foxhole Technology is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.