Sr. IT Manager

ABOUT US

Seaboard Overseas and Trading Group (SOTG), a division of the Fortune 500 Seaboard Corporation, is a globally integrated leader in agricultural commodity trading, processing, and logistics. With milling facilities in 12 locations across 9 countries and 11 trading offices in 10 countries, we produce approximately two million metric tons of grain-based products annually.

Our vertically integrated approach-spanning procurement, transportation, and processing-ensures quality, consistency, and supply chain efficiency. We manage bulk freight and chartered vessels, overseeing logistics for both in-house and third-party customers. Every year, we source, transport, and market around 12 million metric tons of diverse commodities, supporting food security and economic growth in the regions we serve.

At SOTG, we are driven by innovation, collaboration, and sustainability. Our business model fosters an entrepreneurial mindset, empowering our teams to take ownership, find creative solutions, and drive impact.

GENERAL PURPOSE

The Information Services Manager is responsible for overseeing the organization's information systems, specifically our ERP and Procurement systems as well as our Enterprise Data Warehouse, ensuring that these systems effectively support business needs. This role includes managing a managed services provider, direct reports, application administration, maintenance, projects, data management, and end-user support. The Information Services Manager ensures that information systems are secure, reliable, and aligned with the organization's strategic goals.

DUTIES AND RESPONSIBILITIES

• Oversee daily operations of IT software systems, ensuring availability, reliability, and performance through routine maintenance and upgrades.
• Troubleshoot and resolve system issues or outages promptly.
• Facilitate work intake and prioritization for assigned systems.
• Establish and enforce data governance policies, ensuring compliance with data privacy regulations.
• Design and maintain data architecture and infrastructure, implementing technologies to enhance data processing and storage.
• Monitor and maintain data quality, collaborating with business units to define standards.
• Manage data integration initiatives and ETL processes, ensuring seamless integration between data sources.
• Collaborate with business analysts to design and implement reporting solutions, utilizing business intelligence tools.
• Lead and manage IT projects, coordinating cross-functional teams to ensure timely and within-budget delivery.
• Manage relationships with vendors and service providers, negotiating contracts and service agreements.
• Collaborate with internal stakeholders to ensure IT systems meet business requirements and recommend new technologies.
• Lead and mentor the Information Services team, fostering a culture of continuous improvement.
• Develop and manage the Information Services budget, tracking expenditures and identifying cost-saving opportunities.
• Ensure high-quality end-user support, resolving technical issues and providing system use guidance.
• Develop and manage key performance indicators (KPIs) for systems and teams.
• Travel will be approximately 10%.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 10+ years of experience in IT management, with a focus on ERPs, systems, and data management.
• Strong knowledge of information systems, ERPs, databases, data warehouses and data lakes.
• Experience managing IT security practices and ensuring regulatory compliance.
• Excellent leadership and team management skills.
• Strong project management experience, including system implementations and upgrades.
• Proficiency in IT management tools and platforms (e.g., ticketing systems, system administration, data warehouse).
• Excellent communication and interpersonal skills for effective collaboration with stakeholders.
• ITIL, PMP, or other relevant certifications are preferred.

WORKING ENVIRONMENT/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to manipulate, handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.