Lead Software Administrator

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

This position offers a 40 hour work week. Hours and schedule may vary, but will typically be Monday - Friday, 8am - 5pm. May also require weekend and evening work during peak season and/or special events.

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

The Lead Software Administrator for Auxiliary Services manages and supports the efforts of the Auxiliary Information Technology department to ensure integrity, availability, and analysis of T2 PCI-related software, point-of-sale systems, and PCI Compliance of Auxiliary technology to improve and enhance Auxiliary Services' ability to provide and deliver services to the University community. This position works to strategically plan, implement, and execute the delivery of concepts and initiatives established by the Auxiliary IT Director. Provide supervisory and technical leadership to develop, maintain, and implement centralized databases and administration functions of Point of Sale Systems, PCI Compliance, Meal Plan Portal, and the Atrium Campus Card System as well as software administration of Auxiliary Services applications and coordination of installation and configuration support of Auxiliary-specific systems related to T2 PCI related software, Atrium Campus, Point of Sale Systems, PCI Compliance and Meal Plan Portal and other systems in Auxiliary Services.

* Troubleshooting and superior customer service skills.

* Proficient in MS Excel
* Excellent written and verbal communication skills at all staff and client levels, with the ability to act quickly, diplomatically, and effectively with staff and clients for optimum results.

* Strong Supervisory, Leadership, Teamwork, and Interpersonal Skills.

* Be skilled at getting individuals, teams, and an entire organization to perform at a high level and implement change management practices.

* Sitting for long periods of time.

* Push, pull, reach, grab, and perform other ranges of motion while operating administrative equipment.

* Lift and carry technology equipment up to 50 lbs. independently or with assistance from colleagues.

* Driving as needed to perform job duties.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

* Manage all aspects of T2 PCI related software, Point of Sale Systems, Meal Plan Portal, Atrium Campus Card System and PCI Compliance areas and the use of technology within multiple business areas within Auxiliary Services to guide on executing and implementing project initiatives as directed by the Auxiliary IT Director.

* Coordinate technology efforts among Auxiliary Software Systems and Support Teams and manage various operations resources, including equipment, technical systems, and software applications.

* PCI compliance - work as a liaison with the university credit card coordinator to ensure PCI compliance of Auxiliary units.

* Facilitate Infrastructure Systems and Security architecture standardization across all business units related to T2 PCI related Software, Point of Sale Systems, PCI Compliance, Meal Plan Portal and the Atrium Campus Card System.

* Guides development, implementation, and evaluation of strategic and tactical plans related to T2 PCI related software, Point of Sale Systems, PCI Compliance, Meal Plan Portal and the Atrium Campus Card System Software Systems and Support Teams.

* Oversee, assess, and coordinate the Software Systems and Support Teams staff' responses to support requests based on their skill level and the nature of the requests to ensure client inquiries are resolved promptly.

* Assist unit managers with the analysis of IT-related business application problems.

* Facilitate cross-training among IT staff across departmental units.

* Lead and participate in project teams, providing technical guidance, architecture, and support to ensure project success.

* Research and develop solutions to more efficiently manage processes and serve the dynamic needs of Auxiliary Services.

* Stay current on technology developments within the information technology industry and the industries of Auxiliary Services' business units, and make recommendations based on industry best practices and new technologies that might benefit our business operations.

* Document relevant software configurations and maintain version control.

* Analyze data and provide reports and metrics as needed.

* Propose and plan project tasks by applying knowledge of networking, storage, systems configuration, and research in new technologies and techniques.

* Work with others throughout Auxiliary Services and Auxiliary IT to document systems and procedures and revise documentation as necessary.

* Document DR processes used by Auxiliary applications for T2, Point of Sale Systems, PCI Compliance, Meal Plan Portal and the Atrium Campus Card System

Other IT-related tasks within the purpose and scope of the role or as assigned.

* Assist with projects as needed.