Customer Service Assistant I

The Customer Service Assistant role is responsible for supporting department objectives by entering and retrieving data through Mouser software systems and supporting customer service initiatives.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

Successful completion of CSA Training
Provide the highest level of customer service
Perform data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required
Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data
File, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e-mail, and reports as needed
Research and expedite customer requests. Monitor and ensure delivery date and product quality to meet customer requirements
Verify and process customer requests correctly. Provide price and delivery quotes to customer within company specified deadlines
Demonstrate effective time management and planning/organizing skills
Work effectively with other members of the team. Maintain a high level of commitment to achieve goals
Promote and maintain high standards of quality and service excellence
Take initiative to expand knowledge for position utilizing all available sources
Provide information regarding availability of in stock and out of stock items and help in order entry work for all regions globally
Accurately process customer transactions such as orders, quotes via email or Mouser web tool
Expand overall Mouser and product knowledge utilizing all available sources
Maintain regular attendance at work
Support local Customer Service teams and provide support for other teams when needed
Other duties as assigned

SKILLS & CERTIFICATIONS

Ability and desire to provide excellent customer service
Proficient in using personal computer, data entry terminal and other common office equipment and software
Exhibit the potential and desire to advance to other positions
Exhibit strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution
Ability type data for long periods of time
Proficient typing, math and writing skills
Skill evaluation: Computer Knowledge 80%, Proof Reading 75%, Customer Service 80%, and Typing 35 WPM
PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software
Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
Able and willing to be trained to speak to customers using a telephone headset
Professional verbal and written communication skills in English including in a telephone environment
Self-motivated and results oriented
Able to work independently or as part of a team
Able to work well under pressure of deadlines

JOB LEVELS
CSA I
Requirements

High School Diploma or equivalent

Equal Opportunity Employer, including disability and veterans.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.