Temporary - Customer Service Representative

Temporary - Customer Service Representative

Orange Water and Sewer Authority (OWASA)

The temporary Customer Service Representative will provide support to the Customer Service and Billing team during the busy-season (March – October) when the number of service initiatives are high. Under direction of the Billing Supervisor, this position will support regular cycle billing for non-UNC customers, as well as final billing for accounts that are closing.

Duties:  

• Import meter readings for billing.
• Process bills for non-UNC customers.
• Transmit billing files to third-party bill vendor.
• Check meter readings and billing reports for errors.
• Create service orders for meter reading and troubleshooting.
• Document any issues discovered with notes entered into customer account records.
• Review meter reading exception reports.
• Assess the validity of meter reads.
• Interact and assist customers in-person, over the telephone and through email.
• Fill-in for other departmental staff, including reception area, during absences and breaks. 

Qualifications Required:

• High school diploma or GED.
• Two years’ experience working in billing and/or customer service; utility billing experience preferred.
• Proficient with computers and office software systems.
• Math skills to perform basic calculations rapidly and accurately.
• Focus on customer service while maintaining procedural integrity.
• Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, public, and other staff.
• Strong attention to detail, as well interpersonal and computer skills.
• Ability to work independently and make routine decisions within established guidelines.
• An awareness and appreciation of the cultural diversity of the community.

Assignment Details:

• Assignment duration is 8 months from March to October; 30 hours a week (in-office) during regular business hours.
• Not eligible for benefits.
• Pay will depend on qualifications and be between $22.55 - $26.00 per hour.

OWASA is an equal opportunity employer committed to continuous improvement, sustainability, creativity, diversity, and inclusion. Interested candidates must apply online at www.owasa.org; closing date is February 24, 2025.

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