Manager, Technical Training & Learning Management Systems

ESSENTIAL JOB DUTIES

• Manages the ongoing functionality of TAD's learning management system and/or other systems used to provide guidance and training for TAD volunteer and staff regarding TAD activities, including, but not limited to, assessing parent LMS updates and changes, managing core functions and settings, configuring user accounts and roles, transcript inquiries, administering training evaluations, generating reports on regular and ad hoc bases, and providing technical support and end-user troubleshooting.

• Manages, organizes, and updates all written guidance for TAD volunteers and for TAD staff in relation to TAD-specific activities.

• Manages daily operations, continual improvements, and vendor relationships of multiple external platforms that support the learning enterprise.

• Manages volunteer and staff development intranet and LMS websites. Publicizes upcoming and planned development opportunities through appropriate communications means.

• Oversees and provides service excellence to staff inquiries through the service center and department channels with a sense of urgency and attention to detail to address and resolve problems promptly.

• Serves as a staff liaison to key institutional technical projects that have technical training elements, through formal assignment or on an ad hoc basis.

• Coordinates administrative functions necessary to deliver and document training programs. Coordinates with TRB's Information Technology group as appropriate.

• Consults independently with internal line units and staff to identify training needs to develop program offerings (from concept to delivery) to meet those needs. Develops training curricula and/or recommends vendor programs that meet instructional goals and objectives. Delivers or selects appropriate staff and vendors to provide instruction and training covering a range of technical, operational, professional, and management areas. Determines objectives, appropriate subject matter, and appropriate modality for learning initiatives. Formulates training outlines and determines instructional methods, using knowledge of specified training needs and effectiveness. Oversees the creation, refinement, and maintenance of all aspects of instructor-led training for a hybrid workplace. Identifies new training and plans and schedules accordingly.

• Produces and manages scheduling of hybrid training. Serves as primary contact for hybrid learning activities. Selects instructors or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.

• Approves technical training materials for accuracy and standards compliance. Responsible for module development, storyboarding, coordinating video and audio production, and presentation of completed modules. Works with training instructors to implement changes in objectives and methods based on feedback from assessments.

• Conducts ongoing assessments of training initiatives and evaluates the effectiveness of training and development programs and uses relevant evaluation data to revise or recommend changes in instructional objectives and methods.

• Maintains a core level of daily duty functional practice to provide training insights to leadership and recommendations for development and implementation of new learning content.

• Is available to staff to review other volunteer correspondence for clarity and conformity to official guidance and suggest modifications.

• Maintains an appropriate standard of confidentiality. When handling secure, privileged, sensitive, or confidential information and matters, maintains strict confidence and exercises care to prevent disclosure to others.

• Accesses confidential information for work-related reasons only, following the policies and procedures of the organization. Ensures that any privileged, sensitive, or confidential information is securely stored, disposed of, and transmitted according to the Institutional guidance. Ensures procedures are in place to maintain and protect confidentiality and to prevent disclosure. Trains and updates staff/team members on these issues periodically.

NONESSENTIAL JOB DUTIES

• Related duties and special projects as assigned.

JOB SPECIFICATIONS

Required Knowledge, Skills, and Abilities:Comprehensive knowledge of e-learning production and/or learning technology software and learning management systems. Strong proficiency in Adobe and Microsoft Office products, particularly PowerPoint. Ability to manage and maintain privileged, sensitive, and confidential information and matters appropriately. Ability to operate independently, and exercise appreciable latitude for independent judgment, discretion, and action, while also operating as a member of a team. Experience working in complex environments with a high degree of organizational effectiveness and human relations skills. Strong analytical, organization, problem solving, and presentation skills. Ability to develop relationships with co-workers and employees in other departments through effective communication. Excellent communication skills with a proven ability to effectively interact with all levels of employees and volunteers. Ability to handle sensitive and confidential information appropriately. Strong initiative and solid judgment skills.

Minimum Education/Training Requirements:Bachelor's Degree in Education or Instructional Technology or related field, or equivalent knowledge.

Minimum Experience:Six years of related professional experience.

Physical Capabilities:Ability to work at a computer for extended periods of time.

Required Licenses, Certification or Registration:None.

Supervisory Responsibilities/Controls:Reports to Director, Training. General direction provided.

Compensation Range: The National Academies of Sciences, Engineering, and Medicine support equity, fairness, and transparency in our compensation programs. An estimated compensation range for this position is $88,450 - $121,620. Compensation offered to the selected candidate will be based on the candidate's relevant knowledge, skills, and work experience, commensurate with compensation of current employees in comparable positions with similar knowledge, skills, and work experience, and subject to budget parameters. Note it is not typical for a candidate to be hired at the higher end of the range. This is a benefits-eligible position. Our Benefits Plan offers competitive and comprehensive benefit options, including medical, dental and vision insurance, life insurance, disability coverage, retirement and savings benefits, leave benefits such as paid holidays and paid personal leave, transportation subsidies, and education assistance. For more information, please clickhere.

Work Environment:Hybrid Office/Telecommute environment, expected onsite percentage 40%, with occasional travel between National Academies' facilities and to off-site meeting/sponsor locations.

Equal Opportunity Employer:

It is the policy of the National Academies to recruit, hire, transfer, compensate, and promote people in all job categories and to administer all other personnel actions, terms and conditions of employment in a manner that is consistent with equal employment, and does not discriminate on the basis of race, creed, ethnicity, color, national origin, sex, sexual orientation, gender identity, age, religion, disability, medical condition for which a person has been rehabilitated or cured, marital status, family responsibilities, genetic information, political affiliation, personal appearance, matriculation, unemployment status, veteran status, or any other characteristic protected by applicable laws. It is also the institution's policy to recruit, hire, promote, and provide reasonable accommodation to qualified individuals with disabilities and covered veterans who are otherwise qualified.

Any qualification to be considered equivalent, in lieu of stated minimum, requires the prior approval of the Office of Human Resources.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Some functions in this description may be specific to a particular unit of the National Academies and not applicable to other units.

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