Director of Clubhouse Operations

Celebrate Life, the Southworth Way

The Company:Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live at ease. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits: We are proud of our "family company" roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us!The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us!At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is adriverof our success.

The Opportunity: The Director of Clubhouse Operations is a senior leadership role responsible for ensuring the seamless and exceptional delivery of services at a prestigious country club. Overseeing the Concierge, Experience & Event Manager, Food & Beverage (F&B) team, and the Executive Chef, this position requires a dynamic leader with a commitment to excellence, operational expertise, and a passion for providing an unparalleled member experience. The Director will ensure all clubhouse departments work collaboratively to uphold the club's standards and elevate member satisfaction.

Duties and Functions:

Leadership and Management:

• Provide strategic direction and leadership to all clubhouse departments, including Concierge, Experience & Event Manager, F&B team, and the Executive Chef.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Conduct regular meetings with department heads to ensure alignment with the club's vision and objectives.

Member Experience:

• Develop and implement initiatives to enhance the overall member experience.
• Address member feedback and concerns promptly, ensuring satisfaction and loyalty.
• Collaborate with the Experience & Event Manager to design and execute a diverse calendar of events and activities.

Operational Oversight:

• Oversee daily operations of the clubhouse, ensuring smooth and efficient service delivery.
• Establish and maintain standard operating procedures across departments.
• Monitor performance metrics and implement corrective actions as necessary.

Financial Management:

• Develop and manage budgets for all clubhouse departments, ensuring financial goals are met or exceeded.
• Monitor expenses, control costs, and identify revenue-generating opportunities.
• Analyze financial reports and provide regular updates to senior leadership.

Food & Beverage Excellence:

• Collaborate with the F&B Manager, Assistant F&B Manager, and Executive Chef to deliver high-quality dining experiences.
• Ensure consistency in food and beverage standards, service, and presentation.
• Stay abreast of industry trends and implement innovative ideas to enhance offerings.

Staff Development:

• Recruit, train, and mentor department heads and their teams.
• Conduct performance evaluations and provide constructive feedback.
• Promote professional growth and career development opportunities.

Compliance and Safety:

• Ensure compliance with all health, safety, and regulatory requirements.
• Maintain a safe and welcoming environment for members and staff.

Qualification Standards:

Education and Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.
• Minimum of 7-10 years of progressive leadership experience in hospitality, club management, or a similar high-end service environment.
• Proven track record of managing diverse teams and delivering exceptional guest/member experiences.

Skills and Competencies:

• Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
• Excellent organizational, problem-solving, and decision-making abilities.
• Exceptional communication skills, both written and verbal.
• Financial acumen, including budgeting, forecasting, and cost control.
• Proficiency in relevant software systems, including point-of-sale and event management tools.

Personal Attributes:

• Detail-oriented with a commitment to excellence.
• Highly adaptable and able to thrive in a fast-paced environment.
• A passion for hospitality and creating memorable experiences.

The Director of Clubhouse Operations plays a pivotal role in shaping the member experience and ensuring the smooth functioning of the club's operations. This position offers an exciting opportunity for a seasoned hospitality professional to lead a dynamic team, innovate, and leave a lasting impact on a distinguished community. If you are a visionary leader with a dedication to service excellence, we invite you to join our team and contribute to the success of our company.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.