Team Trainer

Team Trainer

The Team Trainer provides training of all team functions for new hire, refresher and all ongoing trainings. This position educates and supports learners in acquiring performance-based knowledge, skills, and competencies by providing content and training that is engaging, compelling, effective, and meaningful. This position develops and maintains documentation, training materials, and other reference tools used to train staff. The Team Trainer researches and resolves issues involving training and ensures that department specifications and contract requirements are met.

• Conducts new hire, refresher, and ongoing learning experiences for existing staff. Incorporates various learning engagement strategies while developing performance-based learning experiences.
• Creates and maintains training plans, guides and manuals for all areas of training, including internal controls, to assure adherence to the organization and contractual requirements (ISO, etc.).
• Initiates, coordinates, maintains, and reviews process documents to ensure accuracy.
• Creates and maintains assessments and performance checks for staff to ensure competence, proficiency level, accuracy, and audit compliance.
• Provides direction, leadership, feedback, and coaching to the training team and SMEs to meet expectations and master facilitation of diverse subject matter to ensure programs meet desired learning outcomes.
• Works with Subject Matter Experts (SMEs) to identify the initial and ongoing training needs of target audiences.
• May support internal and external customers with questions and concerns in a timely and professional manner.
• May support and engage in cross departmental collaboration.
• Collaborates with other areas to develop training based on tends and data analysis.
• Keeps current with trends, best practices, new technologies, and emerging innovations in learning and development and implements solutions with continuous improvement culture.
• Develops ILT, eLearning, and blended content to support learner competency and performance targets using available content development tools and methods (Create, PowerPoint, simulations, role play, games, videos, LinkedIn Learning, Zoom, Teams, etc.) and shares and implements best practices.

• Other duties as assigned

• Associates degree in business, communication, or education OR equivalent work experience
• 3 years' work experience in training and documentation
• 1 year experience as a facilitator or supporting a training function
• Fluent in Microsoft Office Suite products (i.e. Word, Excel, Outlook, PowerPoint etc.)
• Facilitation and presentation skills
• Excellent verbal and written communication skills
• Excellent problem solving and decision-making skills
• Organizational, prioritization, and time management skills
• Strong interpersonal skills
• Ability to maintain a positive and professional demeanor
• Ability to work under time constraints

• Experience deploying eLearning courses and instructor led training sessions through an LMS
• Knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Experience with ADDIE instructional design principles
• Experience with adult learning theory and performance-based learning experiences
• Experience with Create, LinkedIn Learning, Zoom, and Teams
• Experience creating content using course authoring tools
• Experience deploying eLearning courses and instructor led training sessions through an LMS

• Office Environment
• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
• Requires prolonged sitting and telephone use
• Requires the use of office equipment such as computers, telephones, copiers and printers
• Infrequent lifting to 15 pounds
• Infrequent stooping
• Ability to travel

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

An employee in this position may be required to possess a "Federal Identification Card" (Federal ID) as a condition of employment. Federal ID's may include one of the following: Personal Identity Verification (PIV) card, Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued by another Federal agency and approved by CMS. Obtaining a Federal ID and continued eligibility for this position may require the successful completion of a Federal Background Investigation performed by the Federal Government and a residency requirement that you have lived in the United States at least three out of the last five years. Failure to obtain a Federal ID may result in the removal from the position or termination of employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Below is the salary range for potential new hires.

Salary Range: $19.05 - $31.34

Other Compensation: Self-Managed PTO (if applicable), Incentive Plan

Lifestyle Benefit: $50/month