Senior Program Manager of Financial Aid Training

Student Financial Aid

The Senior Program Manager of Financial Aid Training is a member of the senior leadership team within the MU Student Financial Aid office. The position is responsible for developing, implementing, and maintaining a comprehensive learning and operational support structure for the Student Financial Aid Team. This role oversees onboarding, training, and knowledge assessments to ensure staff are well-equipped to perform their roles effectively. Additionally, this position manages information and resources for online platforms such as, but not limited to, the Student Financial Aid website and our customer service intranet knowledge base (i.e., Tiger Wiki). This position plays a key role in ensuring office efficiency, regulatory compliance, and high-quality customer service experience for students, families, campus partners, and external constituents.

Primary functions include, but are not limited to:

• Conduct weekly team trainings and build and execute competency-based knowledge
• Ensure training materials and assessments remain current, relevant, and aligned with regulatory requirements and office procedures
• Create and continuously update and improve training programs to provide onboarding and ongoing training for new and current team members
• Manage the Student Financial Aid website to provide accurate, timely, and user-friendly financial aid information
• Oversee the continued development and management of the intranet knowledge base (i.e., Tiger Wiki) to ensure accessibility to critical policies, procedures, and resources for the customer service team.
• Manage certain compliance functions, such as but not limited to, development of the Cost of Attendance (COA), updating the Net Price Calculator (NPC), and operational timelines for key milestones
• Help ensure compliance with federal, state, and institutional regulations so we remain administratively capable, assist with policy and procedure documentation, and provide backup in key areas
• Perform other job-related duties as assigned

M-F, 8 am to 5 pm, occasional evenings and weekends

A Bachelor's degree or an equivalent combination of education and experience and at least 4 years of experience from which comparable knowledge and skills can be acquired is necessary.

• 3-5 years of progressive experience working in a financial aid office
• Experience in creating and executing training programs

Salary Range: $59,000 - $64,000 yearly

Grade: GGS-011

University Title: Senior Program Manager Student Support Services

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.