Patient Service Representative - Allergy Clinic

University of Missouri-Columbia
parental leave, paid time off
United States, Missouri, Columbia
801 Conley Avenue (Show on map)
Feb 13, 2025
Hiring Department The Department of Otolaryngology-Head and Neck Surgery at the University of Missouri Job Description The Department of Otolaryngology-Head and Neck Surgery at the University of Missouri is pleased to announce an opening for a Patient Service Representative in our Allergy Clinic. The ideal candidate should have excellent communication skills to effectively engage with patients, physicians, advanced practice providers (APPs), nursing staff, and administrative personnel. A strong focus on customer service and being organized are essential. Key Responsibilities: * Manage patient check-in and check-out processes, including scheduling, canceling, and rescheduling appointments. * Answer phone calls and direct them to the appropriate areas as needed. * Monitor and respond to PowerChart messages from patients, staff, nursing, and clinicians. * Process vial refills and collect payments when necessary. Shift Monday through Friday 8 a.m. - 5 p.m. Minimum Qualifications High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Six (6) months of experience with frontline customer service and guest relations duties and skills. Anticipated Hiring Range Hiring Range: $14-21.18 Grade: PAT:3A University Title: PATIENT SERVICE REPRESENTATIVE Internal applicants can determine their university title by accessing the Talent Profile tile in myHR. Application Materials In addition to filling out the online application please provide a resume. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.