Senior Sales Engineer (Pub Sec)

Your role in action

• Play a key role in Relativity's efforts to acquire and grow accounts through virtual and in person technical sales consulting - Serve as a subject matter expert and consultant for internal and external stakeholders. Participate in sales calls and meetings with account executives and prospects. Design, assist with, and/or lead, presentations and product demonstrations. Identify customer business needs and help define solutions to address them. Manage complex, late-stage opportunities, including running Workshops, and address any prospect questions and issues.

• Support Relativity's RFx and third party risk assessment workflows - Capture prospect/customer requirements. Collaborate with sales to write sales proposals detailing how Relativity's solutions will address business needs.

• Intake and communicate product feedback - Deliver feedback to the product management team based on prospect or customer feedback, product issues, field deployments and generally observed market trends.

• Serve as customer facing Relativity evangelist - Create necessary documentation, presentations, and product demonstrations to teach clients about Relativity functionality and the value proposition. Attend and present at industry events in support of product expertise. Author content surrounding industry trends and best practices.

• Demonstrate, develop and maintain subject matter expertise in product and industry - Maintain expert knowledge of Relativity product suite by consulting internally with teams and other resources, individual study, future product enhancements, and added features. Achieve Relativity Master status and obtain other associated Relativity Certifications. Develop and maintain expertise in Extend Products, such as the aiR suite. Operate as a subject matter expert in RelativtityOne Government and it's differences from Relativity commercial.

• Understand sales process as it relates to Relativity's overall strategies and objectives - Learn and understand the Relativity sell strategy, conducting effective discovery to understand pain points, proactively address customer inquiries.

Your skills

• Experience supporting end to end e-discovery solutions

• Complete technical understanding of Relativity

• Strong sales orientation

• Seven years of experience supporting SaaS applications, including four or more years in sales engineering, client services or consulting

• Must be able to obtain Public Trust security clearance

• Relativity Certified Administrator (RCA) strongly preferred, otherwise ability to pass the exam within 3 months of employment

• Relativity Master status preferred, otherwise ability to obtain Relativity Master within 18 months of employment

• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills

• Attention to detail, plus analytical and problem-solving capabilities

• Positive, service-oriented personality

• Ability to travel 25%

• Ability to multitask and self-manage workload