IT Client Support Spc I

College Of Medicine Health IT:

The Health and Information Technology Department embraces a strong, customer-centric philosophy in delivering services. Through collaboration, we provide a robust, secure infrastructure and leverage technical tools to enable mission attainment.

The Opportunity:

This position is responsible for tasks and duties assigned to the UCF HealthIT Service Desk. The Service Desk is the primary point of contact for the Health & Information Technology department at the UCF College of Medicine, assisting with communications, documentation, and Tier I support maintenance of College of Medicine computer systems.

Responsibilities:

• Engage and communicate with clients across the HealthIT service community, leveraging standard communication tools, including desk phones, messaging, email, and ticketing system.

• Use the university ITSM ticketing system to log, track, and follow up on issues to ensure timely and effective resolution.

• Provide customer service excellence through end-user engagement and collaboration to achieve high customer satisfaction.

• Provide Tier I troubleshooting of computing hardware/software issues and request fulfillment for College of Medicine faculty, staff, researchers, clinicians, and students.

• Escalate issues as necessary to appropriate support groups, aligned with service catalog offering to expedite.

• Help maintain the HealthIT inventory database system, documenting all associated information for equipment IDs, user assignments, service dates, status, and stock availability.

• Support the lending of College of Medicine-owned equipment: coordinating loanership, documentation fulfillment, and restocking processes.

• Embrace HealthIT Mission, Vision and Goals and follow organizational documented processes.

• Contribute to the overall success of the college and its Academic, Research, and Healthcare missions by performing other duties and responsibilities, as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

Demonstrated proficiency in organizational skills and expertise in Microsoft Office applications.

Proficiency in ITSM ticketing systems.

Demonstrated ability in Tier I troubleshooting.

The most successful candidates may possess the following qualities:

* Willingness to Learn.

* Outstanding customer service skills, external and internal communication skills (written and oral).

* Detail-oriented problem-solver that follows through/

Additional Application Materials Required:

In addition to your application, please submit a Cover Letter and Resume.

Special Instructions to the Applicants:

The anticipated salary range for this position is $20.29- $22.57. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• Flexible work environment
• And more...For more benefits information, view the UCF Employee Benefits Guide click here.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.