Supervisor, Field Services

JOB TITLE: Supervisor, Field Services

Location: North Fort Myers, FL

Work Hours: Monday - Friday, 8am - 5pm

Our benefits include:

• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 245,000 customers throughout a five-county service territory located in Southwest Florida. We employ approximately 450 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: This position is responsible for leading, planning, and coordinating the Field Services team. Responsibilities include direct oversight and supervision of department employees and department functions. Personnel includes administrative employees and bargaining unit field employees. Core department functions include installing, connecting, disconnecting, removing, and troubleshooting self-contained single-phase, three-phase, and network meter types and mitigating theft of service.

Position Responsibilities

• Stay abreast of the latest trends in meter technologies to make recommendations for short-term and long-term initiatives and process changes.
• Manage department budget and operate within budget. Participate in long-range meter planning to ensure adequate meter inventory levels.
• Report monthly performance metrics to leadership and direct reports.
• Collaborate within the Member Services division and across all departments to investigate and resolve theft of service conditions, meter-related billing adjustments, and service order delays.
• Ensure adequate staffing, training, and enforcement of policies and guidelines. This includes, but is not limited to, scheduling, performance metrics, new hire and refresher training, and coaching/counseling.
• Maintain assigned vehicles and ensure proper care by department employees. Perform routine vehicle inspections, follow-up on employee driver reports, and follow all vehicle related policies, procedures, and guidelines.
• Collaborate with Member Services division to develop training plans and procedure documents for Member Support Professionals related to department specific topics.
• Lead department and cross-functional objectives, projects, and process improvement initiatives. Participate in divisional strategy planning and execution.
• Develop and maintain scheduling practices that equally and efficiently distributes work to ensure service standards are met on internal requests and member requests, i.e. connects, disconnects.
• Conduct routine safety meetings and field observations with department employees. Ensure field staff has the required equipment and materials to perform their work safely and adequately.
• Coordinate and oversee multi-unit meter projects and service location/meter audits. Act as liaison between LCEC and external developers and contractors.
• Maintain department emergency restoration and disaster recovery plans. Participate in emergency recovery operations in accordance with restoration plan guidelines.
• Maintain effective working relationships with employees and customers at all levels within LCEC. Ensure smooth operations, productive communications, and adequate understanding during all interpersonal contacts. Provide current and accurate information to all requesters courteously and promptly

Education

• High School Diploma or equivalent. (Required)
• Bachelor's Degree Business administration, Engineering (preferably Electrical Engineering), or related field (Work experience may be substituted in lieu of degree. See below.) (Preferred)

Experience

• 5+ to 7 Years Experience working with 120/240 volt single-phase and three-phase wiring (Required)
• 2+ to 5 Years Supervisory and mentoring experience with progressive responsibilities (Required)
• 1+ to 2 Years Utility experience working in a member-facing field or administrative position (Preferred)
• 1+ to 2 Years Experience supervising bargaining unit employees and managing union relations (Preferred)

Knowledge, Skills, and Abilities

• Strong communication and influencing skills with all levels across the organization. (Required)
• Strong organization and focus on details. (Required)
• Excellent written communication skills and focus on details. (Required)
• Strong public speaking skills and ability to adapt communication style to fit the audience. (Required)
• Demonstrated ability to define problems, research and collect data, establish facts, and draw valid conclusions. (Required)
• Demonstrated ability to lead projects and cross-functional teams and deliver expected results within established timeframes. (Required)
• Ability to effective handle member and employee escalations. (Required)
• Demonstrate an understanding of LCEC's Electric Service and Meter Requirements (ESMR) Handbook and software applications used for service orders, meter readings, billing, and scheduling. (Preferred)

Additional Licenses and Certifications

• Valid Florida driver's license with a good driving record. Upon Hire (Required)

Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing Occasionally,
  Walking Frequently,
  Sitting Frequently,
  Lifting Occasionally up to 25 lbs
  Carrying Occasionally,
  Pushing Rarely,
  Pulling Rarely,
  Climbing Rarely,
  Balancing Frequently,
  Stooping Rarely,
  Kneeling Rarely,
  Crouching Rarely,
  Crawling Rarely,
  Reaching Occasionally,
  Handling Occasionally,
  Grasping Frequently,
  Feeling Frequently,
  Talking Frequently,
  Hearing Constantly,
  Repetitive Motions Frequently,
  Eye/Hand/Foot Coordination Frequently.

• Working Environment: Frequently Air-conditioned office environment, Rarely Extreme cold, Occasionally Extreme heat, Occasionally Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms will be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.

Refer to job description.

Refer to job description.