Support Technician II

We are actively seeking a full-time in office IT Systems Support Technician to join the IT/Support team in our Baltimore, MD office. This position will play a key role for directly supporting RK&K staff,Information Technologyand related equipment and software,desktop systems, communicationshardware/software and office systems. A strong team work attitude is required of the candidate.

Essential Function

• Monitor and support a help-desk management queue and support customer assistance requests from task identification to resolution and close
• Assist with computer systems related administration and support as assigned, including backup, security management,user account managementfor office systems and performapplications support.
• Provide technical support for desktop,networkand virtualhardware, software andapplications
• Familiar with the process of building, loading and upgradingdesktop systems.
• Familiarity with and ability to integrate Cybersecurity into daily activities
• Assists with, implements and understands security measures on networks and/or systems.
• Assists with the continuous monitoring of assigned systems
• Implements technology needs analysis end-to-end.
• Configure and distributehardwareand software as required, ensures upgrades are accomplished as assigned.
• Assists in the planning, implementation and support for thenetworkand computinginfrastructureplan
• Ability to work independently with minimal oversight and ability to manage assigned tasks and workload.
• Occasional field installation support. A few one-week trips per year to be expected.
• Hands on cable routing andhardwaremaintenance.
• Area clean-up support.

Required Skills and Experience

• High school diploma or equivalent
• Minimum of 3 years current experience supporting IThardware, software, and systems for 1000+ users
• Familiar with help-desk related operations and software, able to take on and manage multiple tasks.
• Demonstrated knowledge ofWindows serversand desktop products
• Strong understanding ofMicrosoft SCCMor related imaging, configuration tools
• Familiar with Microsoft Office 365 and related support issues
• Experience serving as an Administrator on a medium sizednetworkof servers,desktop systems, and communications devices using current technologies.
• Specialized certification and strongly recommended (MCSE, A+).
• Proven ability to perform continuous monitoring activities.
• Technical writing ability to develop documentation for both end-users and internal IT staff guidance
• A passion for technology and using it to design creative business solutions
• Light travel to other RK&K offices on an as-needed basis
• Highly developed skills supporting remote workers

Preferred Skills and Experience

• Associates or Bachelor's degree in IT,Computer Science, Information Systems or related

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Range - $45-$50/hr