INFORMATION SYSTEMS CONSULTANT - 65438

Executive Service

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

Who we are and what we do:

TennCare is Tennessee's managed care Medicaid program that provides health insurance coverage to certain groups of low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with physical disabilities. TennCare provides coverage for approximately 1.7 million Tennesseans and operates with an annual budget of approximately $14 billion. It is run by the Division of TennCare with oversight and some funding from the Centers for Medicare and Medicaid Services (CMS).

TennCare's mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and worked collaboratively to improve organizational processes in order to make a difference in the lives our members. Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans, TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. TennCare leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency.

Job Overview:

Information Systems Operations team is responsible for managing and tracking software, hardware license procurement, SSL certs, OS patching, Infrastructure cost within the Tenncare domain. This position provides an oversight over all of the areas and collaborates with cross-functional groups.

Key Responsibilities:

• Manage Software and Hardware licensing procurement in ServiceNow and ensure that the licenses are procured on-time.
• Track and Manage software purchases through the procurement process in ServiceNow, including coordinating with other teams where needed, and ensuring statuses and estimated times of completion are available and communicated to management and vendors on a regular basis.
• Manage the tracking and timely renewals of all SSL certificates for TennCare Systems. Ensure status and certificate expiration date is kept up to date.
• Provide Oversight on OS Patching using OS Patching reports and ensure the vendors address any discrepancy.
• Review N-1 reports and ensure vendor's have a plan of action to be compliant and track to its completion.
• Audit and track monthly utilization and cost metrics for on-premise and cloud based infrastructure assets. Ensure cost/utilization reports are shared with Management on a regular basis.
• Share KPI's for the area of responsibility with Management.

Minimum Qualifications:

• 3+ years of Information Systems Experience.
• Excellent communication skills required including the ability to communicate with upper management and cross-functional teams on complex technical topics.

Desirable Qualifications

• Experience with Service Now
• Experience working with and communicating with cross-functional groups (Architecture, Development, QA/Testing, Production Support, Systems Administration)

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.