Public Safety Telecommunicator

The purpose of the police telecommunicator position is to manage the telecommunications center during his/her 12-hour shifts, including performing duties such as dispatching fire alarms; monitoring close circuit television cameras; responding to calls via telephone, alarm console, or emergency call box; dispatching WSSU officers; calling Winston Salem City police and fire departments as needed; operating the SBI/ DCI computer system; answering requests for information from the general public.

The primary purpose of the Winston Salem State University Department of Public Safety is to provide police, parking, traffic, and health and safety services to the campus community.

Patricia D. Norris, Public Safety Building, Room 203

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work.

Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment.

Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Employee must attain and maintain certification on all modules of the SBI/ CDI system, including periodic re-examination as mandated by state law.

Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment.

Some positions may require Basic Telecommunication Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Employee must attain and maintain certification on all modules of the SBI/ CDI system, including periodic re-examination as mandated by state law.

12 months

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

Winston Salem State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran and National Guard.

If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834

Ability to analyze Federal Communications Commission ( FCC) rules and regulations pertaining to radio transmissions. Ability to learn departmental policies and procedures related to the answering, response, and dispatch of calls; ability to work under close supervision. Ability to learn to operate required telecommunications and information technology. Ability to learn the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies, fire and rescue, security, and other response units).

Ability to listen to and understand messages from callers. Ability to gather information. Ability to provide routine responses to callers according to prescribed guidelines. Ability to independently respond to non-emergency calls and requests for general information. Ability to speak calmly and concisely.

Ability to use the full functionality of phone systems*, radios, consoles, alarm panels*, database/information systems, computer aided dispatch ( CAD) system, and related telecommunications equipment. Ability to use one or more databases or information systems to input and access standard information according to procedures. Ability to key information accurately. Ability to obtain DCI certification.

Use established logs and data systems, functions, and/or procedures. Enters routine information. Types reports using standard formats. May retrieve routine information.

Ability to make quick, sound decisions based on incoming messages. Ability to recognize messages that have established precedents and limited impact. Ability to refer non-standard questions and problems to higher levels.