Program Assistant I

Program Assistant I

General summary of duties: Functions as a Program Assistant for the NCTI EMS Program campus.

Supervisor: Program Manager

Duties include but are not limited to the following:

Job responsibilities and knowledge

• Greets visitors on-site and provides program information as requested.
• Participates in the student registration process.
• Types a variety of documents including memos, letters, reports, and other materials.
• Handles incoming calls, including routing to the appropriate individual.
• Maintains student files as assigned, including immunization records and progress evaluations.
• Prints/copies documents as needed.
• Compiles and prints reports as directed or as needed for tracking or reporting purposes.
• Files correspondence as appropriate: electronic or hard copy.
• Maintains accurate records and files on courses, students, and programs.
• Sorts incoming mail.
• Attends meetings as requested. Composes a draft of minutes as requested.
• Assists staff with schedules and coordination of instructors for the various courses and programs offered by NCTI.
• Assists faculty with clinical and field tracking as requested.
• Maintains database information on Program graduates to include contact information and employment.
• Assists the Program Director with the distribution and return tracking for the post-graduation surveys.
• Assists with equipment organization and maintenance.
• Participates in the maintenance of the facility appearance.
• Consistently completes assignments with a high degree of accuracy and meet deadlines.
• Other duties as assigned.

Communication

• Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year.
• Utilizes tact and appropriate problem-solving process when dealing with issues identified.
• Relays concerns and initiates problem solving in a timely manner.
• Interacts positively with staff members, agency personnel, and students.
• Serves as an ambassador for all programs.
• Uses discretion and maintains confidentiality regarding patient and agency personnel information.

Fiscal responsibility

• Executes job duties to achieve optimal productivity and efficiency.
• Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies.
• Participates in the maintenance of Program office supplies.

Problem solving

• Responds and adapts to changing expectations and reprioritizes as necessary to expedite Program needs.
• Assumes responsibility for effectively addressing issues and solving problems.
• Demonstrates good judgment in handling situations not covered by written or verbal instructions.
• Cooperates with intradepartmental problem identification and solutions.

Knowledge, skills & abilities

• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to work with other employees, supervisors and external parties.
• Ability to maintain confidentiality of privileged information gained as result of job functions.
• Ability to work independently and under pressure.
• Demonstrates accuracy and proficiency in use of computer and software programs used by the Program.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

• High School or GED diploma required
• EMT or Paramedic certification/licensure preferred

Experience:

• Experience with front office functions preferred.
• Two years of experience in front office/customer service functions preferred.

Licensure/certification: Certified EMT or Paramedic

• None

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary: $20.00 - $24.00 Hourly