Tour Coordinator- NEX

Brief Description

The Tour Coordinator plays a critical role in organizing, scheduling, and facilitating customer tours and experiences within the digital remote center. This position requires excellent communication skills, attention to detail, and a customer-focused mindset. The ideal candidate is a self-starter with experience in administrative support and event coordination.

Detailed Description

• Manage and schedule customer tours of the Digital Remote Center, ensuring availability aligns with customer needs and center staff.
• Collaborate with team members to prepare customized itineraries and agendas for each tour.
• Serve as the primary point of contact for customers regarding tour arrangements, providing timely and professional communication.
• Ensure customers are well-informed about the tour process, expectations, and technological requirements.
• Coordinate with internal teams to prepare and maintain the tools used for tours.
• Monitor and troubleshoot technical issues that may arise during tours.
• Maintain accurate records of customer interactions, tour schedules, and feedback.
• Generate reports on tour attendance, customer satisfaction, and related metrics to support continuous improvement initiatives.
• Assist in creating and maintaining promotional materials and resources for customer tours.
• Manage email correspondence, appointment scheduling, and other administrative tasks related to the remote center.
• Identify and implement enhancements to streamline tour coordination and improve the overall customer experience.
• Perform other duties as assigned.

Job Requirements

• Proven experience in administrative support, event coordination, or a similar role (experience with virtual or digital events is a plus).
• Strong organizational and multitasking abilities, with attention to detail.
• Exceptional written and verbal communication skills.
• Proficiency with digital collaboration tools such as Zoom, Microsoft Teams, or similar platforms.
• Familiarity with customer relationship management (CRM) software is preferred.
• Ability to work independently and collaboratively in an office work environment.
• Tech-savvy with the ability to quickly learn new tools and systems.

Minimum Qualifications

• High School Diploma.
• Minimum of 3 years of administrative, executive assistant, and/or event planning experience.

Preferred Certifications:

• Bachelor's degree in Business Administration, Communications, Event Management, or a related field.

Additional Details

The Tour Coordinator is a key role that requires strong organizational skills, customer service expertise, and the ability to work efficiently within a fast-paced environment. The position involves coordinating multiple tours, liaising with internal teams, and ensuring a seamless customer experience. Travel may be required up to 15% of the time.