Loan Servicing Representative

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 390,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

Performs a wide range of consumer loan servicing job duties and requirements in accordance with regulations, Langley policies, and procedures. Completes tasks associated with vehicle title fulfillment, loan modifications for internal and external stakeholders, maintaining accurate credit reporting across all Langley product lines, and processing payments for members, CUSO partners, and third-party vendors.

Essential Functions, Duties, and Responsibilities:

• Performs all title record fulfillment, perfection, and maintenance.
• Research, processes, and resolves credit bureau reporting and disputes received via E-Oscar, email, calls, and cases.
• Processes insurance claims for damages and total losses.
• Posts timely and accurate loan payments, credit bureau disputes, and SCRA requests.
• Efficiently receives and processes a high volume of incoming calls in a call center environment.
• Makes outbound calls as necessary to follow up on member inquiries.
• Processes loan payments, title maintenance, and insurance claims for damages and total losses for Langley's CUSO partner.
• Ensures all CRM cases are responded to within required timeframe.
• Performs file maintenance in loans in accordance with company policies and procedures.
• Processes all loan modifications and deferments.
• Performs research and administrative duties in response to requests to GAP and Warranty from internal and external sources.
• Performs tracking and follow up for all Langley vehicle collateralized loans.

Qualifications:

• Associate's degree, or two years of related experience, providing customer service in a high volume, fast paced atmosphere, or an equivalent combination of education and experience required.
• A minimum of one year experience in business collateralized title processing and loan servicing required.
• One-year Federal Credit Report Act credit bureau reporting and dispute resolution experience preferred.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassador - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learner - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit and occasionally required to stand and walk. Use of hands and fingers are required to operate standard office equipment such as a computer, keyboard, mouse, phone, etc. Employees must have the ability to speak and hear. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally completed in a climate controlled, indoor call center environment where the noise level can range from quiet to moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.

iving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations. Your unique perspective and skills could be a valuable addition to our team. We're excited to delve deeper into your background and potential fit with our company culture. Thank you for considering joining us on this journey, and we can't wait to get to know you better!