Athletics Ticket Office Intern

The University of Iowa Department of Athletics seeks applications for a TICKET OFFICE INTERN. This is a full-time (at-will and FLSA-non-exempt) position. Fringe benefits are not included. Salary is set at $16.00 an hour. The University of Iowa is an NCAA Division I institution and a member of the Big Ten Conference. The Department of Athletics manages 22 varsity sports programs and related events with a workforce of approximately 205 regular employees and 300 temporary employees. Athletics is a people-centric organization that operates under a "Win. Graduate. Do It Right." philosophy. For more information regarding Athletics, please click here.

Responsibilities:

• Supervise student staff
• Test all ticket office windows prior to all home events (test printers, computers, ticket stock, all IT equipment)
• Assist in day-to-day operations of the ticket office
• Responsible for scheduling student staff for game days for all ticketed sports
• Assist with any game day events as needed throughout the fall/winter/spring sports.
• Handle any customer service issues on game days and over the phone.
• Confirm all student batches are closed out correctly and/or handle any discrepancies
• Provide manage level support for all phases of the ticket office in the absence of the ticket managers.
• Set a good example to all student staff in providing good customer service to all fans
• Responsible for updating Microsoft teams in order to keep all student staff informed
• Creating Seller Sheets for all ticket staff
• Other duties as assigned by ticket manager

Benefits Highlights: The University of Iowa is a Big Ten, nationally ranked research university with 30,000 students located in Iowa City. A vibrant community boasting excellent public schools, safe, comfortable neighborhoods, affordable housing, a highly educated population, and numerous cultural, recreational, and sporting opportunities and events contribute to the Iowa City area frequently appearing high on the best-places-to-live listings. Go to "Working at Iowa" to learn more.

Required qualifications:

• Bachelor's degree (or international equivalent) in athletic administration, marketing, or related field or equivalent combination of education and experience;
• Excellent oral and written communication skills;
• Ability to work constructively and collaboratively in a diverse environment, demonstrating strong interpersonal skills and ability to build trusting relationships;
• Working knowledge of and ability to:
• Utilize basic office support software (word processing, email, presentation software and spreadsheets)
• Operate effectively within a highly regulated team environment.
• Ability to work 40 hours per week which may include evening, weekend, and holiday hours.

Desired qualifications:

• Customer Service Experience
• Knowledge of Sports
• Familiarity with Microsoft Teams
• Ability to use Microsoft Excel
• Familiarity of Paciolan Ticketing Software

Application Process: Please send a copy of your cover letter and resume to athl-human-resources@uiowa.edu and reference 'Ticket Office Intern' in the email title.

• Applicants must include a resume and cover letter. Applications without both a cover letter and resume will be considered incomplete and ineligible for consideration.
• Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
• Successful candidates will be subject to a credential/education verification and criminal background check and be required to self-disclose any conviction history.
• Five professional references will be requested at a later step in the recruitment process.
• As a part of the University of Iowa's review of your application and consistent with its policies and practices, the University may access and/or view information about you that is job-related and publicly available on the internet, including but not limited to information on social media sites. The access, viewing and/or use of such information is governed by the University's Policy on Human Rights, as well as state and federal law.
• For questions or additional information, please contact athl-human-resources@uiowa.edu.