Human Resources Generalist

Please Note:This position will support a 24/7 call center with a work schedule of Sunday - Thursday 9:00am-6:00pm. This is not a remote position.

Administer human resources policies and programs, balancing employee advocacy and business operating needs. Promote equity, fair treatment, and positive employee relations and ensure compliance with state and federal employment laws. Provide comprehensive HR support, directly or indirectly to a designated client group in the area of recruitment and retention of critical talent, continuous performance coaching and management, pro-active issue/problem identification and resolution, and coaching and development for more effective leadership decision and communication skills. Understand and support the accomplishment of business priorities. Build credible relationships with Business Leaders allowing for better decisions and organizational effectiveness.

Assure Company policies are administered fairly and consistently throughout the area of responsibility
Effectively communicate and execute necessary changes to policies and procedures
Perform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests
Conduct employee related investigations as necessary
Handle workers compensation, first report of injury database and safety regulations process
Coordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations Process
Conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as needed
Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination
Ensure timely and accurate entries to the HRIS database
Ensure timely and accurate payroll entry for designated client group
Perform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll information
Maintain employee records in compliance with state and federal requirements
On an as needed basis, participate on various HR committees established to resolve employment challenges
Assist in the management and execution of bonus plans, merit processes, and routine/special request reports
Assist in the annual budget planning process as needed
May recruit and staff from internal and external sources
All other duties as requested

Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to deal with the public in a professional manner
Ability to maintain confidentiality of information
Ability to make decisions and solve problems while working under pressure
Demonstrated PC skills and MS Office skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties in a timely manner
Knowledge of local, state and federal employment laws and procedures
Knowledge of state and federal wage and hour laws
Knowledge of staffing and employment practices
Knowledge of employee relations procedures and applicable law
Consultative and coaching skills
Analytical skills
Knowledge of cable television products and services a plus

Required Education

Bachelors degree in Human Resources, Business, or related field or equivalent experience

Required Related Work Experience and Number of Years

Human Resources Generalist experience - 2+

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Valid driver's license with satisfactory driving record within company required standards preferred

Preferred Education

Certifications for Human Resource Professionals (PHR, SPHR) preferred

Preferred Related Work Experience and Number of Years

WORKING CONDITIONS

Office Environment

Travel Required

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

Mental Requirements

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability