Deposit Operations & Delivery - Document Support Manager

At our Bank, we believe common sense is more than just banking. We believe in finding financial solutions that cater specifically to our client's needs. We are looking for talented associates who understand the complexities of life and will offer simple solutions that best fit the needs of our clients.

If this is what you believe in, then you're definitely right for us. And, we might be the right bank for you.

The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others is essential. A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised and persuasive communication style. Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical. The scope of the job may require effective delegation to proven people. Especially routine and repetitive details should be delegated but with responsibility for follow up and accountability for timely results. While the job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected in this position. The emphasis is on results, and effective systems that achieve results through and with people, rather than on the details of implementation. The job environment is flexible, constantly changing and provides growth opportunity, recognition and reward for the achievement of business results.

As a Document Support Manager, you will manage the production, quality, efficiency, risks, and budget of the Document Support department and be accountable to associated key performance indicators. The Document Support Manager assumes ownership for all departmental responsibilities which includes management of the quality of client and account data for the bank's deposit accounts, management of requests for new test deposit accounts, electronic archiving of deposit account and client documentation, monitoring the core system for unauthorized accounts, and testing new updates or software for the use by the Document Support department. Other responsibilities pertaining to the servicing of deposit account or client records may also apply. You will provide overall leadership, performance evaluations and support to a team of associates. You will be responsible for a variety of leadership tasks including the hiring, training and development new associates, actively lead coaching conversations, salary administration, associate relations, time keeping, general associate management practices, serve as lead resource for associates, reflect and promote the core values of the bank, create and revise processes and procedures, and apply tools and technology needed for the Document Support department to achieve the expected results. Additionally, Document Support Managers actively engage and contribute to special projects as it relates to Deposit Operations, provide leadership to the integration of work processes for Document Support department, build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements: To be considered for this position, you must possess the following qualifications.

• Bachelor's degree in Business Administration, or equivalent combination of education and related work experience.
• 7+ years of relevant job experience.
• 3+ years previous supervisory or management experience.

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:

• 10+ years of relevant job experience with deposit documentation.
• 5+ years previous banking experience, with supervisory or management experience.

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Proficient in MS Office applications which include Outlook, Word, Excel.
• Strong technology acumen.
• Must possess strong oral communication skills (including excellent telephone etiquette).
• Well-developed analytical and organizational skills.
• Take initiative to research and resolve problems prior to asking for assistance from manager.
• Ability to make sound and timely decision, to consistently deliver on commitments, and assume responsibility for results.
• Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation.
• Must be self-directed and able to prioritize multiple duties.
• Ability to work with minimal supervision while performing duties.
• Excellent customer service skills.
• Thorough knowledge of state laws related to account titling and documentation.

Thank you for your application!
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.