Academic Advisor - Online Student Advocate (Remote)

Lubbock

40138BR

TTU Online SEP

Position Description

Performs academic advising, educational, professional, or other basic academic advising or training at the individual or group level as appropriate. Work is performed under supervision with performance based on individual advising effectiveness and overall program results obtained.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and/or College

The Online Student Advocate will provide comprehensive, personalized support to online students, helping them navigate academic and administrative processes, and connecting them with institutional resources. This role is essential in ensuring the success and well-being of online students by offering a seamless and supportive experience throughout their educational journey.

Major/Essential Functions

• Serve as the primary point of contact for online students, addressing their inquiries and concerns in a timely and effective manner.
• Assist students with registration, financial aid, and other administrative processes.
• Provide technical support for online learning platforms and tools.
• Facilitate students' access to campus resources, such as library services, career counseling, and tutoring.
• Develop and maintain a comprehensive knowledge base of institutional resources and services available to online students.
• Create and disseminate informational materials and guides to help students utilize available resources.
• Maintain regular communication with online students through email, phone, and virtual meetings.
• Conduct outreach to new and continuing students to ensure they are aware of available support services.
• Organize and conduct virtual orientation sessions and workshops for online students.
• Track and document student interactions and outcomes to inform continuous improvement of advocate services through Raider Success Hub.
• Assist in the collection and analysis of data related to student satisfaction and service utilization.
• Work closely with academic departments, IT, student affairs, and other institutional offices to coordinate support efforts.
• Participate in team meetings and contribute to the development and enhancement of advocate services.

Required Qualifications

Bachelor's degree required; one year related experience.

Preferred Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Proficiency with technology and online learning platforms.
• Ability to work independently and as part of a team.
• Commitment to providing inclusive and equitable support to a diverse student population.
• Minimum of 2 years of experience in student services, academic advising, customer service, or a related area.
• Experience working with online students or in a virtual support role is preferred.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

17.77

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

No

Job Group

Academic Support Professionals

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Air Force Specialty Code

8R000, 83R0, 8A100

Army Military Occupational Specialty Code

79R, 79T, 79S, 79V

Marine Military Occupational Specialty Code

8411, 4801, 4821, 8412

Navy Enlisted Classification Code

3766, 9587, 2199