Director of Operational Policy and Analysis

About the Opportunity
The Director of Operational Policy and Analysis is responsible for overseeing the development, implementation, and continuous improvement of operational policies and procedures across the University System. This position plays a critical role in optimizing organizational performance, ensuring compliance, and supporting data-driven decision-making through strategic analysis and reporting. The Director will lead cross-functional teams, collaborate with senior leadership, and drive initiatives to enhance operational efficiency, effectiveness, and overall organizational success.
This position also functions as the 'right hand' to the Deputy Chief Operating Officer (Deputy COO) in all day-to-day responsibilities. The role includes providing direct support across various operational activities, ensuring smooth execution of key tasks, and stepping in as needed to manage functions in the Deputy COO's absence. The individual in this position will also be granted delegated authority to make decisions and take actions within the scope of the Deputy COO's duties, ensuring continuity and effectiveness in operational leadership.

This position is a hybrid work arrangement and will work at least 3 days per week at the Dillon building in downtown Raleigh's Warehouse District. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About the UNC System Office

The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press.

About the Team
The Office of the Chief Operating Officer (COO), reporting directly to the President of the University, is responsible for overseeing internal and campus-focused operational priorities, including leadership and coordination of key teams such as Human Resources, IT, Enterprise Data, Project Management, Advancement Shared Services, HR Shared Services, Workforce Policy, and Operational Strategy. These divisions support both the UNC system office's internal operations and provide strategic leadership across campus. The COO's office advises the President, fosters relationships on his behalf, and engages with Chancellors to further the President's strategic priorities, ensuring alignment between operational practices and institutional goals while driving efficiency and innovation throughout the University.

Minimum Education, Experience, and Skills
A bachelor's degree in business administration or related field with at least 10 years of experience in operational management, preferably within a higher education setting, and a proven track record of leading successful process improvement initiatives.

Required Competencies
Strong leadership, analytical, and communication skills, with the ability to drive change.

• Classification: Director
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Employment Type: EHRA
• EHRA Category: Exempt Professional Staff (EPS)
• Location: Raleigh, NC USA
• Position Number: 20069210
• Special Instructions to Applicants: The posting remains open until filled, but applications received by Wednesday, February 11, 2025 will receive priority consideration.

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.