Receptionist

Receptionist Specialist Job Description
POSITION SUMMARY:
* The Receptionist is responsible for answering and directing incoming calls as well as greeting walk-in and scheduled visitors at the lobby window. They will also support the Customer Service Department by sorting emails, entering overflow orders and quotes, and checking previously entered orders for accuracy.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Answer incoming calls and direct to the correct recipient
* Run Visual Compliance on all visitors prior to entering the facility
* Ensure all visitors sign in the Visitors Logbook in the lobby
* Ensure all approved visitors receive a badge and necessary PPE
* Sort emails in Out of Office, LT Sales and Service Email boxes
* Send shipping documents for orders shipped the night before
* Put orders on shipping hold pending customer approval
* Back up Customer Service Reps as needed with order and quote entry
* Review Doc Filer to check accuracy on previously entered orders
* Request CSR to correct and reload PO or OA if a discrepancy is found

ESSENTIAL SKILLS AND KNOWLEDGE:
* Dependability
* Integrity
* Adaptability
* Polite and Professional Demeanor
* Excellent Verbal and Written communication skills
* Ability to follow directions
* Attention to detail
* Time Management
* Intermediate knowledge with Microsoft; Excel, Word, PowerPoint, 365

EDUCATION AND EXPERIENCE:
* High School Diploma or equivalent desired.
* Any equivalent combination of education and experience determined to be acceptable by management.