Associate System Operations Engineer - Japan

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Associate System Operations Engineer - Japan

Summary

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Description

HawkEye 360 is currently seeking an Associate System Operator to join the System Operations team, which is a group dedicated to maximizing the performance and quality of the end-to-end HE360 system by optimizing data quality, refining on-orbit activities, and maintaining customer requests. We own and drive internal and customer requests to resolution while keeping an open channel of communication with the stakeholders during on-going projects. The team is looking to add someone who can assist in day-to-day satellite operations and scheduling.

This position requires participation in an on-call rotation with the Engineer taking responsibility for responding to alerts and taking action in the case of an anomaly. Rotations cover GMT+09 time zone, to include weekends and holidays. The position will support a customer in Japan.

HawkEye 360 is looking for a candidate with exceptional problem-solving skills, who is a strong communicator and has a passion for working with and developing new innovative technology. The candidate will also act as the main point of contact for GMT+09 based customers and quality concerns.

Location & Work Schedule: This position requires the employee to be available to work daytime business hours in Japan (GMT+09), with a strong preference for candidates who live and work in Japan.

As the Associate System Operations Engineer - Japan, your main responsibilities will be:

• Work under the guidance of experienced engineers to gain skills and knowledge in system operations, customer planning, and satellite operations
• Assist mission planning and mission operations using existing command and control software, including anomaly detection and resolution
• Assist with debugging existing command and control applications and ground station infrastructure when issues arise
• Perform quality control and quality assurance of satellite operations and customer scheduling
• Contribute to scheduling of customer orders and respond to ad hoc changes, additions, or deletions of collections
• Proactively bring issues and problems to the attention of the team; generate, propose, and implement innovative solutions to solve them.
• Work cross-functionally across the organization with product, engineering, and mission management teams to resolve satellite or customer-related issues

Your skills and qualifications:

Essential education and experience:

• 1+ years professional work experience
• Japanese language Level II, or Limited Knowledge, proficiency
• High attention to detail and the ability to handle several issues simultaneously while staying organized
• Experience in a customer service industry or working in a customer-facing role
• Excellent written and oral communication skills and the ability to follow written procedures
• Excellent analytical, troubleshooting, and problem-solving skills
• An aptitude for curiosity and always seeking to improve their skills
• A good attitude and team-oriented spirit

Desirable:

• Bachelor's or equivalent academic degree in engineering or physical science-related fields; or equivalent work experience
• Experience reading and writing technical documentation
• Working knowledge of orbital mechanics and Systems Tool Kit (STK)
• Hands-on programming experience or experience working with developers on technical systems
• Experience with Linux, Python, Java

Base Salary Range: $75,000 - $110,000 USD annually

HawkEye 360 offers a compensation package that includes a competitive base salary plus annual performance bonus and benefits. We consider many factors when determining salary offers, such as candidate's work experience, education, training & skills, as well as market and business considerations. We are also open to considering candidates with experience and qualifications at a different level than required in a job posting, which may affect the compensation package offered.

Company Overview:

HawkEye 360 is delivering a revolutionary source of global knowledge based on radio frequency (RF) geospatial analytics to those working to make the world a safer place. The company operates a commercial satellite constellation that detects, geolocates, and identifies a broad range of signals & behaviors. We employ cutting edge AI techniques to equip our global customers with high-impact insights needed to make decisions with confidence. HawkEye 360 is headquartered in Herndon, Virginia.

HawkEye 360 is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

To all recruitment agencies: HawkEye 360 does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, HawkEye 360 employees or any other organization location. HawkEye 360 is not responsible for any fees related to unsolicited resumes.