Retirement Specialist

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Retirement Specialist is responsible for managing advisor and client relationships, achieving or exceeding client service and retention standards.

WHAT YOU'LL BE DOING:

• Serve as the primary point of contact for assigned clients, advisors and TPAs addressing inquiries and providing solutions.
• Build and maintain strong relationships with clients to understand their retirement plan needs and objectives.
• Develop and maintain positive working relationships and open lines of communication with internal and external clients.
• Host annual service reviews with advisor partners.
• Respond to all email and voicemail inquires with tactful, accurate, and timely responses.
• Problem solves a variety of complex situations involving business and/or client needs.
• Keep supervisor and sales executive informed of sensitive issues or special projects pertaining to clients.
• Assist sales consultants in retention analysis. Recommend fee changes as necessary, including fee increases or decreases depending on client needs, demands, and complexity.
• Research and resolve third party payments and questions (advisor, broker (B-50), TPA, wholesaler, etc.).
• Coordinate fund amendment process timeline. Work through fund availability issues and coordinate delivery of supporting documents and enrollment packet materials, if applicable.
• Facilitate external fee changes (advisors, TPAs and wholesalers) by properly updating fee schedules, disclosures, and all applicable systems.
• Learn how the recordkeeping systems operate (Omni, AddVantage, Global Revenue and Sponsor/Participant websites) and report information to effectively service plans.
• Provide backup to supervisor, sales consultants, and team members for plan sponsor, advisor, TPA and other independent producer telephone calls, emails, and other requests.
• Foster a positive work environment and support co-workers in achievement of departmental goals. Treat all co-workers professionally.
• Participate in company and departmental meetings.
• Establish work objectives and priorities to perform work in a cost-effective manner. Make recommendations for ways to increase productivity and decrease staff overtime.
• Proactively suggest changes in procedures, forms, and checklists to reduce account errors.
• Properly double check work of self and team members to minimize rework. Ensure work is reviewed by your supervisor/team lead as needed.

WHAT YOU SHOULD HAVE:

• 1 year of experience in a defined contribution industry or financial services company; Experience in recordkeeping or administration preferred.
• Bachelor's degree preferred or equivalent work experience.
• Experience working with advisors/brokers and third-party vendors preferred.
• Strong written/oral communication, organization, and analytical skills.
• Strong commitment to customer service.
• Available to work extra hours to cover peak workloads and other business needs.
• Ability to prioritize with a high level of commitment to accuracy and detail.
• Expert knowledge of Microsoft Word and Excel, and other related systems.
• High attention to detail.
• Approachable and considerate.
• Adapts to a fast paced, changing environment.
• Self-motivated and a strong desire to take initiative.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

BASE PAY RANGE:

$20.00 - $25.00 per hour

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.