Access Services Associate & Saturday Supervisor

Tuesday-Saturday, 12:00pm - 8:30pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

At the University Libraries, you are part of a welcoming, inclusive, open library community that advances research, teaching, healing, and creativity on campus and far beyond. Here, we strive to create an environment of respect and collaboration, where vision and innovation can flourish.

The University Libraries aspires to set the standard for public university research libraries in the digital age.

As one of the premier libraries in the South, we are an essential partner in the research, education, clinical care, and public service missions of UNC-Chapel Hill. The library system includes 10 on-campus Libraries, with nearly 10 million volumes, rich archival collections, and a growing investment in digital collections.

The University Libraries serves campus and broader communities that reflect the socioeconomic, ethnic, and religious diversity of the state of North Carolina, and we maintain a welcoming, inclusive, and open educational and workplace climate for all. We strive to create an environment of respect and collaboration where vision and innovation can flourish. Learn more about our Strategic Framework including our pillars, values, and priorities by visiting https://library.unc.edu/about/strategic-framework/.

The Circulation Department at Davis Library develops and implements services that connect users to experts, collections, technology, and spaces within the Davis Library and the campus library system.

Reporting to the Public Services Manager, the Access Services Associate & Saturday Supervisor facilitates the use of Davis Library and is one of two supervisors on Saturdays. This position interacts with a broad range of patrons, including UNC-CH faculty, staff, and students, in addition to community members. They support users primarily at Davis Library, performing circulation functions, interpreting policies, troubleshooting electronic resources, printers, and scanners, and providing frontlines reference assistance. This position supervises the Davis Service Desk daily and may support additional library sites as needed.

The Access Services Associate & Saturday Supervisor also manages the use of graduate and faculty studies in Davis Library. This position receives and processes carrel applications, assigns carrels equitably, oversees carrel renewals, and the carrel charged books renewal process. This position works with library colleagues to market the carrel service to campus constituents and with colleagues in Davis Circulation to establish best practices and to streamline workflows.

High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.

* Demonstrated experience providing strong customer service in a fast-paced, dynamic educational setting.
* Demonstrated experience locating and analyzing data contained in complex online systems, such as scholarly databases, online catalogs, or financial systems.
* Demonstrated experience communicating clearly, while explaining policies and delivering public service support.
* Demonstrated attention to detail.

* Familiarity with the services, spaces, technology, and collections provided in a modern academic library.
* Working knowledge of library systems (ex. ILLiad, Sierra) or automated circulation system.

Must have the ability to move 30 lbs with or without accommodations
Must have the ability to move loaded carts with or without accommodations

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.