Terra Dotta & Credit Transfer Specialist

M-F 8-5, flexible, some nights & weekends

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Study Abroad Office ( SAO) at the University of North Carolina at Chapel Hill is a leader in international education, creating transformative learning experiences that support student success, safety, and personal growth. Aligned with UNC's commitment to global education, we manage a dynamic portfolio of all-encompassing and accessible programs designed for students of any academic discipline, ability, background, or financial means. Based within the College of Arts & Sciences, the Study Abroad Office is affiliated with UNC Global and is a resource for the entire Carolina community. Annually, the SAO serves over 2,000 students from the College of Arts & Sciences and other UNC schools. Our offerings include student exchange, direct-enroll, partner provider, and UNC faculty-led programs, providing rich educational experiences through coursework, internships, research, and service-learning. With a dynamic team of approximately 21 full-time professionals, we are a highly collaborative team, working together to prepare students for their international experiences and enriching their academic journeys both abroad and upon return. The SAO manages a $30MM budget and provides over $1MM in scholarships annually to make international experiences more accessible.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

One of the primary purposes of this position is to coordinate and manage the day-to-day functions of the SAO's Terra Dotta Software ( TDS) system, which serves as the Office's application system and database. Specific activities include responsibility for ongoing support of this system as one of the SAO 'Power Users' responsible for oversight of the system, maintaining a strong working knowledge of system features, identifying and implementing new, unused, or underutilized features that meet SAO administrative and programmatic needs, train and liaise with internal and external staff, faculty, students, , and customers to access and navigate the system. This position controls access, at various levels and designations, to this critical data management system and assigns access as deemed appropriate. This person monitors the system for issues and errors and independently resolves user issues when they arise. The position will liaise with the Terra Dotta, UNC Arts and Sciences Information Services ( OASIS) and UNC Information Technology Services ( ITS) to manage and ensure security compliance, trouble shoot issues, and seek technical assistance where necessary. The position is responsible for using data from TDS and other sources to create reports for staff, faculty, university leadership, and the wider community on topics such as participation, participant experience and satisfaction, demographics, credit earned, and other metrics related to the mission of the SAO.

The position assists with the study abroad credit transfer process, evaluating, analyzing, and interpreting international transcripts and translating academic credit from approved partner institutions into UNC-specific academic credit and applying these credits to students' UNC transcripts. This position liaises with the University Registrar and communicates with students and other stakeholders regarding individual credit questions or needs. This person also liaises with academic departments and various Directors of Undergraduate Studies ( DUS) to facilitate the credit transfer process and assists with managing the credit portal for students, departments, and SAO users.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Strong writing and editing skills; attention to detail; ability to prioritize level of urgency of student and staff needs; excellent organizational and time management skills with the ability to switch back and forth between tasks frequently; experience in MS Office

Experience with processing credit or credit transfer, or understanding of curriculum at university or college level; knowledge of other complex software platforms and database systems, in particular People Soft or UNC's ConnectCarolina platform; advanced MS Excel and reporting creation; experience studying, living and/or working internationally is preferred; experience specifically with Terra Dotta ( TDS) software highly desired

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.