NOAM Workforce Management Data Insights Analyst

The North America Workforce Management Data Insights Analyst is a highly motivated and analytical professional who supports the development of workforce business insights, analyzes system adoption, and drives operational efficiency. The incumbent will focus on delivering value through data-driven decision-making and enabling effective use of UKG Pro Workforce Management.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

CORE RESPONSIBILITIES AND TASKS

• Assist in the creation and maintenance of reports that track system adoption rates and user engagement across different modules of UKG Pro WFM.
• Analyze trends to evaluate how users are engaging with the UKG Pro WFM.
• Work closely with the WFM Center of Excellence team to understand how adoption metrics align with training initiatives and product enablement programs.
• Support the development and maintenance of compliance reports for UKG Pro WFM, ensuring that all regulatory requirements and industry standards are being met.
• Assist in the design and implementation of reports and dashboards for UKG Pro WFM, ensuring they meet the business requirements.
• Update and customize reports to reflect key metrics and business needs.
• Collaborate with internal teams to understand business needs and assist in translating those into reporting requirements for UKG Pro WFM.
• Conduct reviews with teams to ensure that reporting needs are being accurately captured and met.
• Aid in the migration of data from legacy systems to UKG Pro WFM, helping to ensure that all relevant data is correctly captured and transferred.
• Support knowledge transfer sessions and collaborate with teams to document reporting specifications during the migration process and sunsetting of legacy systems and databases.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

• Bachelor's Degree from an accredited institution, or in lieu of a degree, 12 years of experience in related fields.

Preferred:

• Bachelor's Degree focused on Business Administration, Human Resources, Statistics, Data Analytics, or a related field.

KNOWLEDGE & EXPERIENCE:

Required:

• 2+ years of experience in business insights, workforce management analytics, HR Analytics, or other project related roles.
• Proficiency in data analysis tools such as Excel, SQL, or statistical software (e.g., R, Python)
• Understanding of HRIS, Time and Attendance systems, payroll processes, or SaaS solutions.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable insights.
• Strong communication skills, both written and verbal, with excellent presentation ability to present complex information clearly and concisely to key leaders and stakeholders.
• Detail-oriented and organized, with a commitment to data accuracy and quality.
• Acute business acumen and understanding of organizational issues and challenges.
• Ability to manage multiple priorities in a dynamic environment and collaborate effectively across teams.
• Ability to work independently and in a team environment.
• Ability to develop process mapping and standard operating procedures.
• Ability to manage priorities in a fast-paced work environment.

Preferred:

• Experience with workforce management software (e.g., Dayforce, UKG Pro WFM).
• Project management skills with experience leading process improvement initiatives.
• Certification in HR Analytics or related fields.

TECHNICAL/SKILL REQUIREMENTS:

Required:

1. Microsoft Office products (e.g., Word, PowerPoint, Project)
2. Advanced Excel skills
3. Statistical analysis software (e.g., R, Python)
4. Data Visualization tools (e.g., Tableau, Power BI)

Preferred:

1. Aptitude with UKG Analytics & Reporting configurations
2. Aptitude with Payroll, HCM systems with strong understand of end-to-end data flow and process impact.
3. Aptitude with Jira Agile platforms and other project management tools.

Travel: 20%