Director, Technical Support/Field Service

Saab, Inc is looking for a Director, Technical Support/Field Service to join our rapidly growing team in Syracuse, NY. In this role, you will be responsible for leadership of the provision of technical services for Saab Inc., products and programs. This individual will have a strong influence across the business to maintain and advance our focus on the provision of technical services and its positive impact on business growth. Additionally, this individual is key to fostering continued business expansion and the capture of future follow-on support business while ensuring exceptional customer support.

Responsibilities:

• Responsible for the operational direction and day-to-day execution of Technical Support/Field Service in the provision of technical services for Saab Inc., products and programs.

• Liaison with internal and external customers to understand their operational needs and long-term objectives.

• Coordinate with program and product managers to ensure technical service needs are met, balancing response times, quality, and cost.

• Implement strategies to meet the requirements and objectives of customers and business areas. This includes:

  • Defining and implementing cost, schedule and technical performance measures and mechanisms to monitor performance of all technical service functions.

  • Driving consistency in cost collection and performance measurement to improve our understanding of the cost of all technical services activities.

  • Developing, mentoring, and leading a diverse employee base; hiring and retaining exceptional talent ensuring readiness to support customer contractual requirements in a 24/7 environment around the world.

  • Providing influence and guidance across business areas and organizations to continuously advance technical services integration and value recognition.

  • Leading the growth of a functionalized business area to meet all the technical services needs across Saab, Inc.

  • Collaborating with business development to lay the groundwork for customer's aftermarket technical service needs and support solutions.

  • Supporting proposal development efforts for the business areas.

  • Planning, prioritizing, and managing all technical services-related investment, capital, and overhead financed activities.

  • Anticipating potential risks to the business, developing corresponding contingency plans, and managing important unplanned events

  • Being a voice for the customer within Saab Inc. and striving to make their experience with our products overwhelmingly positive.

  • Driving synergies through the integration of processes amongst business areas that provide value to the customer.

Compensation Range: $161,700-$218,300

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

• Bachelor's degree in an engineering, business, or related technical discipline with 15+ years of related experience, including 5+ years of management experience.

• Master's degree preferred.

• Equivalent combination of education, training and experience considered.

• Strong leadership, organizational management, and planning skills.

• Strong communication and team building skills.

• Strong influencing skills in a highly matrixed environment.

• Successful working in a dynamic, fast-paced environment.

• Solid strategic planning and implementation experience.

• Proven ability to successfully plan and manage operational budgets.

• Proven ability to pivot quickly to address business needs.

• Possess the highest levels of leadership integrity, openness, compliance, and honesty in all business interactions.

• Must have, or have recently held, a US DoD secret security clearance.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

• Medical, vision and dental insurance for employees and dependents

• Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

• 401(k) with immediate vesting on employer match

• Tuition assistance

• Student loan assistance

• Wellness account, Care.com subscription and employee assistance programs

• Employee stock purchase program with employer match

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.