Customer Service Representative

Lee Health

$15.64 - $18.75 / hr

United States, Florida, Fort Myers

12681 Creekside Lane (Show on map)

Feb 12, 2025

Location:Riverwalk Supply Chain -12681 Creekside LaneSuite 201Fort Myers FL 33919

Department: Lee Health Medical Equipment Solutions

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required

Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
Less than 1 Year	Clerical/Administrative	Required	and
	Insurance	Preferred	or
	Customer Service	Preferred

Additional Requirements1-2 years prior experience required for Lee Health Solutions. State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

Additional RequirementsBasic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers