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Associate Director for HRL Housekeeping and Guest Operations

University of North Carolina Charlotte
United States, North Carolina, Charlotte
Feb 12, 2025
Associate Director for HRL Housekeeping and Guest Operations
Please see Special Instructions for more details.
  • UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
  • The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
  • If there is a document, you feel is relevant to this position that you would like reviewed with your resume and application you may upload it to the "Other Documents" section of the Applicant Documents.
Position Information
General Information


Position Number 011039
Vacancy Open to All Candidates
Working Title Associate Director for HRL Housekeeping and Guest Operations
Position Designation EHRA Non-Faculty
Employment Type Permanent - Full-time
Months per Year 12
Work Schedule
8:00 am - 5:00 pm; Monday - Friday with 'on-call' designation. Some evening and weekend work as required.

This position is designated as 'mandatory' and, when contacted to report to work, its incumbent is expected to reach the campus as expeditiously as possible using normal precautions as dictated by the adverse weather conditions.
Hours per week 40
FLSA Status Exempt
Division Student Affairs
Department Housing and Residence Life (Adm)
Work Location HRL Building
Salary Range $68,792 - $84,171
Primary Purpose of Department
The mission of Housing and Residence Life is to pledge to foster inclusive communities that enhance the academic, social and personal development of residential students. Furthermore, we strive to provide students with a variety of living environments that are clean, safe and affordable. The Department of Housing and Residence Life is comprised of a team of professionals committed to creating communities that enhance the academic, personal and social development of residential students and to providing students with a variety of services and comfortable living environments that are clean, safe and affordable.
Primary Purpose of Position
The Associate Director for HRL Housekeeping and Summer Operations manages a range of programs and services for the Department of Housing and Residence Life with minimal supervision and has decision making authority for two important programs. Work includes managing the Housekeeping ( BES) and Summer Conferences/Intern Housing operational units. The Associate Director also provides training for departmental staff on a wide range of issues and is charged with assessing programs and services offered. The Associate Director is responsible for administering budget and contracted services, hiring of staff, scheduling of groups and services, and providing a safe and clean environment for guests and students.
Summary of Position Responsibilities

  • Oversight and leadership of Housing and Residence Life Building (HRL) Environmental Services (Housekeeping) program.
  • Oversight and leadership of HRL Summer Conferences, Intern, and Guest Housing programs
  • Leadership support for HRL Facilities Operations and overall department.

Minimum Education/Experience

  • Bachelor's degree required.
  • A minimum of 5 years of progressive experience in custodial/housekeeping and/or hospitality work required.

Preferred Education, Knowledge, Skills and Experience

  • A master's degree
  • At least 7 years of directly related experience
  • Progressive supervisory responsibilities of a minimum of 20 staff members is preferred.
  • Experience with custodial or housekeeping responsibilities is required and experience with customer service, hospitality or event management is desired.
  • Previous higher education or housing experience.
  • Assessment experience.

Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants


  • UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
  • The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
  • If there is a document, you feel is relevant to this position that you would like reviewed with your resume and application you may upload it to the "Other Documents" section of the Applicant Documents.

Posting Open Date 02/07/2025
Posting Close Date
Open Until Filled Yes
Proposed Hire Date 03/31/2025
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).



  1. *
    How did you hear about this employment opportunity?

    • UNC Charlotte Website
    • HERC Job Board
    • Inside Higher Education
    • Circa (formerly known as Local JobNetwork)
    • Another Website
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Other



  2. Where did you learn about this posting?

    (Open Ended Question)




Applicant Documents
Required Documents

  1. Resume / Curriculum Vitae
  2. Contact Information for References


Optional Documents

  1. Cover Letter / Letter of Interest
  2. Other Document

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