Parts Specialist

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

At Atlas Copco, we believe that there is always a better way. This spirit drives us to provide leading-edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. We're a workplace for everyone - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment empowering you to drive your own professional journey. When you join Atlas Copco you get a great deal of responsibility from day one. Why? Because we know that you have the drive and the ability to make sound decisions - and will ask for help when you need it.

Our company is looking for a motivated and well-spoken inside sales representative to join our inside sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

To be successful in this role, you will need to have a deep understanding of the sales process and dynamics and be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very collaborative, a good listener, and have superb interpersonal skills.

Function: Quote-to-Cash Administration for the Parts Sales Department

As an Inside Sales Rep for the Spare Parts team, you will ensure and maintain a high level of customer service by taking ownership of inquiries and coordinating the quotation and order fulfillment process. You will serve as the point of contact for customers, distributors, and prospects and be responsible for parts quoting, order entry, and customer support for an assigned territory. As a part of the Atlas Copco team, this individual will contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

• Provide accurate product availability and pricing over the phone and through formal quote generation.
• Demonstrate excellent organizational and communication skills in handling customers' inquiries and concerns relating to products, technical specifications, and compatibility.
• Review and verify the accuracy of customer orders received via phone, email, or portal and reconcile with quotations database for order entry.
• Work with warehouse and vendors to provide order status, delivery/shipment dates, and order tracking to meet customer needs.
• Maintain records associated with quote and order transactions.
• Research and resolve order discrepancies and delivery issues.
• Assist with customer After-Sales Support inquiries and requests to include Returns, Warranties, Claims, and Billing.
• Provide operational support to outside sales teams and management.
• Perform quote or lead follow-up activities.
• Demonstrate an attitude of service by interacting with external and internal customers in a professional, helpful, and courteous manner.

Schedule and Work Location considerations:

• 8:00 AM - 5:00 PM, Monday to Friday
• After core trainings have been completed, Tuesdays-Thursdays in office, Mondays and Fridays work from home. This schedule is subject to change and candidate must be available to work in office Monday - Friday.
• Must have appropriate accommodations for productive and efficient remote work (high-speed internet, quiet work area suitable for taking customer calls).

To succeed, you will need

None

• Minimum 3-5 years of experience of customer service, quote generation, and order entry required.
• Previous experience in a fast-paced environment entering 35-45 quotes/orders per day.
• Previous experience with CRMs and ERPs such as C4C, Salesforce, SAP, Oracle required.
• Demonstrated proficiency in MS Office suite including Excel, Outlook, and Word with a minimum typing speed of 50 WPM required.
• Must be comfortable performing high volume, repetitive tasks with accurate data entry skills.
• Previous experience in an inbound call center or administrative/customer service role will be considered.

• High school or equivalent required. Some college preferred.

• Must have excellent oral, written, and verbal communication skills.
• Strong customer focus demonstrated by an attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.
• Demonstrate and promote a focus on team and team culture through collaboration, support, and internal customer satisfaction.
• Ability to manage personal energy and stress levels while exercising your problem-solving, multi-tasking, and time management skills.
• Develop a personal work system that enables you to work efficiently with minimal supervision both as an individual contributor as well as part of a team.
• Must be a self-starter with ability to achieve weekly, monthly, quarterly, and annual goals and targets.

Our culture is founded on three core values: commitment, interaction and innovation. They guide us in everything we do and reflect how we behave internally and in our relationships with external stakeholders. If you thrive in this environment and share our values, then we look forward to meeting you soon!

In return, we offer you

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• $45,000 - $55,000. Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

Are we a good fit?

Atlas Copco is a Swedish company. The Swedish human culture still runs through the veins of our 38,000 employees in more than 90 countries. It has a strong family feeling with a warm respect for every individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies daily. Moreover, our family work atmosphere gives you the flexibility to find an optimal balance between work and private life.

City

Houston

Recruiter

joseph.coleman@atlascopco.com

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.