Helpdesk - Desktop Support (Asset Management Specialist)
 Quadrant, Inc. | |
 United States, Virginia, Manassas | |
 Feb 12, 2025 | |
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Helpdesk Technician - Asset Management Specialist Rosslyn, VA Pay From: $50.00 per hour MUST: Desktop Support experience Active Secret Required Security+ certification required At least one current Microsoft certification such as : Microsoft Certified 365 Fundamentals or Azure Fundamentals 3 years minimum of experience with on-premise and cloud-based Microsoft products such as Azure/Entra ID, Exchange Admin Center for Mailbox Provisioning, Windows 11, InTune, Endpoint Manager, etc. 3 years minimum of experience with Active Directory and creation/management of end user accounts 3 years' minimum experience with Microsoft 365 Data center experience is preferred Federal government contracting experience is required Must have experience with Managing modern desktops Endpoint administrator Modern Desktop administrator Azure Virtual Desktop specialty Excellent, independent troubleshooting, research, and problem-solving skills Ability to communicate effectively both written and verbal Excellent professionalism and customer service skills BS/BA in Information Systems/Computer Science/related field or additional applicable years of experience DUTIES: Helpdesk Technician/Asset Management Specialist, you will be a key member of our IT services contract team supporting a Federal Government Customer environment Provide a wide range of services including help desk and deskside support along with workstation and account provisioning and maintenance Respond to help desk tickets, troubleshoot hardware and software issues, and provide technical assistance to end-users Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as laptops, printers, mobile devices, and other peripherals Diagnose and repair hardware issues Identify hardware problems and making necessary repairs, such as replacing hard drives, motherboards, and memory Configure and manage user and system accounts Create, manage, and trouble shoot issues related to user and system accounts in a hybrid Active Directory/Entra ID environment to include management of mailboxes in Microsoft 365 This includes troubleshooting issues with Multi-Factor Authentication using PIV/CAC cards and other common methods (e.g., Okta, Microsoft Authenticator, Duo, etc.) May provide training and support to employees on how to use hardware and software effectively Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system. Maintain an inventory of all hardware and software assets and ensuring that they are up to date Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |