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SALARY - $66,487.00 - $85,440.00 Annually
Position: Hardware/Software Support Specialist Department: Information Technology Services
We are looking for a talented and motivated IT Specialist to join our team under the supervision of the Information Services Manager. This is your chance to be a part of a dedicated team that strives to maintain the City's technological infrastructure and enhance the efficiency of our operations.
EXAMPLE OF DUTIES
Installation & Maintenance:
Provide installation, maintenance, and support for the City's PC and local area network infrastructure.
Troubleshooting:
Troubleshoot PC hardware and software issues, including Microsoft Windows, Office, and various security software.
Device Support:
Install, maintain, and troubleshoot Apple iPad, iPhone devices, and VOIP telephone handsets.
Software Support:
Assist with maintaining the City's email system, support third-party software applications, and review hardware/software purchase requests.
Network Maintenance:
Assist in maintaining Windows Active Directory infrastructure, local area network, and attached devices.
User Assistance:
Help users resolve technical issues and serve on various employee committees.
Tools and Equipment:
Multi-line telephone and voice messaging system, personal computer and network cabling testing devices, and standard hand tools (screwdrivers, wrenches, etc.).
TYPICAL QUALIFICATIONS
Education & Experience:
Degree in information systems or a related field, with 2-4 years of PC/network experience in a business environment, or an equivalent combination of education and experience.
Skills:
Strong interpersonal skills, attention to detail, and the ability to diagnose and resolve computer hardware and software problems.
Abilities:
Work independently and as a team member, communicate orally and in writing effectively, and maintain effective working relationships.
Licensure and Certification:
Valid State of Ohio driver’s license with continuing eligibility.
Special Requirements:
Must be a non-smoker and non-tobacco/nicotine user for the duration of employment.
Physical Demands and Work Environment:
Frequent sitting, standing, walking, and occasional lifting/moving up to 35pounds. Office setting with typically quiet noise levels.
See the complete job description.
SUPPLEMENTAL INFORMATION
Why Join Us?
Professional Growth:
Opportunity to develop your skills and grow within the organization.
Collaborative Culture:
Work with a supportive team committed to professionalism and ethical computing standards.
Make a Difference:
Contribute to the efficiency and integrity of the City's technological infrastructure.
Competitive Total Compensation Package:
The City of Cuyahoga Falls offers an exceptional total benefits package including Ohio Public Employees Retirement System pension benefits.
The starting annual salary for this position is$66,487, with scheduled merit/step increases. After 5 successful years in the position, the annual salary is $83,155.
The work week is Monday–Friday; 8 AM – 5 PM. This is a classified, exempt, non-bargaining position.
Ready to take the next step in your IT career?
Apply now and join our mission to enhance the City's technological capabilities!
Click "apply" on this job posting to be redirected to our webpage for application.
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City Of Cuyahoga Falls
Feb 23, 2025