Front Office Supervisor

Join our team as a Front Office Supervisor at Coastal Family Health Center in Astoria, OR, and be part of a healthcare organization that believes in making a difference beyond medical care. This position oversees the daily operation of all clinic practice management services including scheduling, reception, clinical support and referral management, and manages and implements policies and processes to ensure compliance with the standards of the organization and various regulatory agencies.

Yakima Valley Farm Workers Clinic has grown into a leading community health center. With 40+ clinics across Washington State and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

What We Offer

• $34.09-$41.76/hour DOE with the ability to go higher for highly experienced candidates
• $5,000 sign-on bonus & $2,000 bonus at 12 months of employment
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more.
• Relocation allowance available.

As a Front Office Supervisor, you will have the opportunity to:

• Manage daily clinic front office operations, implement policies and procedures to meet organization standards and regulatory requirements, and coordinate provider schedules
• Oversee appointments, patient record filing, and quality assurance activities, ensuring accuracy and compliance with regulations
• Monitor reports, work queues, patient surveys, and information requests while coaching and training staff and fostering an inclusive work environment
• Support diverse employees, engage in recruitment, performance management, and employee development, and perform various administrative tasks to ensure efficient clinic operations

Qualifications:

• Education
  • High School Diploma or General Education Diploma (GED)
  • An Associate’s Degree in business or healthcare is preferred
• Experience
  • 5 years of experience in healthcare is required; an Associate’s Degree may substitute 2 years of experience & Bachelor’s Degree may substitute 4 years of experience
  • One year’s supervisory experience managing employees and administering policies is preferred
• Skills
  • Bilingual (English/Spanish) preferred; level 9 for bilingual differential pay
  • Basic proficiency in Word, Excel, and EPIC preferred
  • Effective verbal, written, and listening communication skills
  • Ability to work independently with minimal supervision
  • Ability to effectively manage employees and administer clinic policies
  • Ability to multitask with adaptability to interruptions
  • Ability to work effectively in a fast-paced primary care environment
  • Knowledge of medical terminology & Patient Benefits Coordination

Our mission celebrates diversity. We are committed to equal-opportunity employment.